Patient Care Coordinator / Medical Receptionist

MLM Hearing, LLC; Ellensburg (WA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

401(k) match

Employee discounts

Monthly bonuses

Team culture

Meaningful work

Job summary

Inland Hearing Aids is seeking a Patient Care Coordinator to support daily operations and deliver exceptional patient service in a friendly, patient-centered environment.

The role focuses on appointment scheduling, insurance verification, and helping patients navigate their journey to better hearing. This part-time position offers a 24-hour week schedule and a monthly bonus program.

Qualifications

• 5+ years in a medical office, healthcare administration, patient coordinator, medical receptionist, front desk, customer service, or office support role preferred.
• Experience scheduling appointments and interacting with patients.
• Insurance verification experience is a plus.
• Strong computer and organizational skills.
• Excellent communication and customer service skills.

Responsibilities

• Greet patients with warmth and professionalism to create a welcoming experience.
• Answer incoming calls, assist with appointments and questions.
• Help patients feel comfortable, valued, and supported.
• Build strong relationships with patients and their families.

Skills

Friendly

Patient-focused

Organized

Detail-oriented

Strong communication

Customer service

Dependable

Multitasking

Team player

Education

High School Diploma or GED

Tools

CRM systems

Job description

Looking for a Rewarding Part-Time Medical Office Role with No Weekends? Do you enjoy helping people, building relationships, and being the person who keeps everything running smoothly? At Inland Hearing Aids, we're looking for a compassionate, organized, and patient-focused Patient Care Coordinator to become the heart of our practice. As the first person our patients see and speak with, you'll create a welcoming experience, build meaningful relationships, and help patients on their journey to better hearing and a better quality of life. If you love working with people, thrive in a healthcare setting, and enjoy making a difference every day, we'd love to meet you.

Schedule

Part-Time | 24 Hours Per Week

• Monday, Tuesday, Wednesday
• 8:30 AM - 5:00 PM
• No weekends

Location

Ellensburg, WA

Compensation

$20.00 - $22.00 per hour plus monthly bonus based on clinic and individual performance

Pay based on experience and qualifications.

What You'll Do

Create an Exceptional Patient Experience

• Welcome patients with warmth and professionalism
• Answer incoming calls and assist with appointments and questions
• Help patients feel comfortable, valued, and supported
• Build strong relationships with patients and their families

Coordinate Daily Office Operations

• Schedule and confirm patient appointments
• Manage provider calendars and patient flow
• Handle patient records and office documentation
• Maintain an organized and efficient office environment

Insurance & Administrative Support

• Verify insurance benefits and authorizations
• Process payments and financial transactions
• Assist with inventory management and hearing aid tracking
• Maintain accurate reports and patient information

Help Grow the Practice

• Conduct follow-up and retention calls
• Support community outreach and marketing activities
• Help maintain a productive appointment schedule
• Contribute to a positive and thriving practice culture

Who Thrives in This Role?

• Medical Receptionists
• Patient Care Coordinators
• Patient Service Representatives
• Medical Office Assistants
• Front Desk Coordinators
• Healthcare Customer Service Professionals
• Office Coordinators

Successful candidates are:

• Friendly and patient-focused
• Organized and detail-oriented
• Comfortable multitasking
• Strong communicators
• Dependable and professional
• Passionate about helping others

Qualifications

• 5+ years of experience in a medical office, healthcare administration, patient coordinator, medical receptionist, front desk, customer service, or office support role preferred
• Experience scheduling appointments and interacting with patients
• Insurance verification experience is a plus
• Strong computer and organizational skills
• Excellent communication and customer service skills
• High School Diploma or GED required

Preferred

• Medical office experience
• Healthcare customer service experience
• Front desk experience
• Hearing healthcare experience (not required)

Benefits

• 401(k) with company matching
• Employee discounts
• Monthly bonus opportunities
• Supportive team culture
• Meaningful work that helps improve the lives of patients every day