Patient Care Coordinator

Harbor Audiology & Hearing Services, Inc.; Gig Harbor, Northern (WA, KY); Hybrid; USD 51,577,000 - 63,039,000; Full time

Job summary

Harbor Audiology & Hearing Services, Inc. is seeking a Front Office Professional to coordinate scheduling and support the practice staff.

You will handle patient interactions, insurance verifications, authorizations, and deliver hearing aid care with privacy under HIPAA guidelines. The role focuses on maximizing revenue opportunities by maintaining an efficient schedule and providing broad administrative support across the practice, ensuring a positive patient experience and accurate daily

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years of front office experience a plus.
• Healthcare/Medical experience a plus.
• Must be computer literate in Microsoft Office programs.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Supports referrals by asking current patients for referrals annually.
• Manages appointment reminders with pre-calls 24 hours before.

Skills

Front office

Customer service

Communication

Teamwork

Multitasking

Detail oriented

Education

High School Diploma

Associate Degree preferred

Tools

Microsoft Office

Office equipment

Job description

Join our privately-owned Audiology practice in the beautiful PNW! We are looking for ambitious patient-oriented advocates to add to our team in the Gig Harbor location and would love to speak with you. Over the past 20 years at Harbor Audiology, we have been treating individuals with hearing loss and tinnitus using the best hearing technology available. Listening to and understanding the difficulties of not only our patients, but also those they communicate with regularly, is essential to our success because hearing loss affects more than just one person.

Every day at Harbor Audiology, your passion for what you do will show in the way you treat those who entrust their hearing healthcare to us. You will be expected to work as part of a team, advocating for outstanding patient care, and coordinating the best overall experience with staff. You will be responsible for scheduling, insurance verifications, authorizations, hearing aid cleaning and repairs, upholding patient privacy, and using best practices in all that you do.

Position Summary:

The Front Office Professional (FOP) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. The incumbent will also provide broad-based administrative support to the practice and staff.

Principal Duties and Responsibilities (Essential Functions):

• Creates and manages an effective patient schedule.
• Converts inbound / outbound calls into appointments.
• Supports the practice’s wellness mission by asking all current patients for referrals annually.
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
• Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for eachappointment.
• Participates in ongoing training and development as assigned by the Operations Supervisor
• Anticipate provider needs, supporting the patient care.
• Will be taught how to clean and do minor repair of hearing aids.
• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
• Track and report daily scheduling metrics.

Position Qualifications:

• High School Diploma required, Associate Degree preferred
• 2 years front office experience a plus
• Prior Healthcare/Medical experience a PLUS
• Must be computer literate in all Microsoft Office programs.
• Hands on experience with office equipment (fax machines and printers)
• Must be able to work well independently and be detailed-oriented and organized. Must be able to multitask and
• Must work well as a team member.

The ideal candidate will also possess:

• Self-motivated, quick learner, and willing to adapt to change.
• Professional attitude and appearance.
• Ability to handle heavy phone work and willing to get new and former patients to come in for appointments.
• Excellent communication skills and ability to handle the public and work well with staff.
• Ability to be resourceful and proactive when issues arise.
• Provide top-notch customer service making patients feel important and like family.
• Excellent organizational skills, multitasking and time management skills, with the ability to prioritize tasks.
• Korean speaking a plus!