PATIENT CARE COORDINATOR (MEDICAL)

Comprehensive Community Health Centers, Inc.; Glendale (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

AD&D Insurance

401(k) with matching

Paid Time Off

10 Paid Holidays

Wellness Day Off

FSA

Stipend

Profit Sharing

Professional development

Job summary

Comprehensive Community Health Centers, Inc. seeks a Patient Care Coordinator (Medical) to greet and assist patients, manage registrations and schedules, and support the front desk with HIPAA-compliant data handling.

The role requires high school completion, 2+ years in a medical office, and bilingual abilities in English and another language (Spanish, Armenian, or Russian). Competitive benefits offered.

Qualifications

• High School Diploma or GED.
• Two years experience in a medical office setting preferred.
• Medical Assistant Certification preferred.
• Certification through AAMA preferred.
• Experience operating a computer and word processing.
• Bilingual in English and Spanish, Armenian, or Russian.

Responsibilities

• Greet and assist patients, register and check in patients.
• Monitor schedules and ensure registration areas are maintained.
• Collect co-pays and verify insurance information.
• Enter data in PM system and prepare welcome packets.
• Answer calls, screen inquiries and relay messages as needed.
• Maintain HIPAA compliance and report issues to Office Manager.

Skills

Bilingual English/Spanish

Computer literacy

Education

High School Diploma or GED

Medical Assistant Certification

AAMA Certification

Job description

Description

PATIENT CARE COORDINATOR (MEDICAL) JOB SUMMARY

Exchanges pertinent non-routine information, answers questions and offers guidance, either face to face, through written correspondence or via the telephone with individuals on a continual basis. Greets, instructs, directs and schedules patients.

PATIENT CARE COORDINATOR (MEDICAL) ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor patient/provider schedule, following office policies.
• Ensure the registration and lobby areas are appropriately maintained.
• Greet and Sign In patients, providing exceptional patient experience.
• Check in patients, verify and update necessary information in the medical record through PM system
• Ensure all necessary household and income information is current.
• Collect co-pays, deductibles and payments as required.
• Obtain and verify patient’s current insurance information.
• Prepare welcome packets for future patients.
• Register patient data through PM system, including scanning of all documents
• Answer and screen telephone call, takes messages and provides information.
• Sort and deliver mail to Office Manager.
• Attend meetings as required.
• Prepare daily batches for business office.
• Prepare requested daily statistical information.
• Notify the Office Manager of possible problems:
  • Patient Relations
  • Patient Flow
  • Other Employees, etc.

• Know rules and procedures for release of information.
• Acquire appropriate signatures.
• Submit appropriate information per procedure.
• Report equipment or supplies needed to Office Manager.
• Reports malfunctioning equipment to Office Manager.
• Obtains charge information, coding and data entry.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• Stays in compliance with all HIPAA regulations.
• Performs other assigned duties under the direction of the Office Manager or Physician

Requirements

PATIENT CARE COORDINATOR (MEDICAL) EDUCATION AND EXPERIENCE

• High School Diploma or GED
• Two years experience in a medical office setting preferred
• Medical Assistant Certification preferred
• Certification through AAMA preferred
• Experience in operating a computer and word processing.
• Must be bilingual in English and Spanish, Armenian, or Russian

PATIENT CARE COORDINATOR (MEDICAL) PATIENT INTERACTION EXPECTATIONS

• Greet patients before they greet you
• Listen, respond, and make eye contact with every patient
• Personalize interactions with each patient
• Explain to each patient the process of care
• Provide patients with updates throughout their visit

PATIENT CARE COORDINATOR (MEDICAL) PAY RATE: $22/hr

BENEFITS & PERKS:

• 100% employer-paid Medical, Dental & Vision coverage
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees)
• Professional development and opportunities for internal growth and advancement

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.