Patient Care Coordinator II - Wound Care - Full Time

LE0010 Stanford Health Care; Redwood City (CA); On-site; USD 70,000 - 79,000; Full time

Job summary

Stanford Health Care is seeking a PCC II to support day-to-day clinic operations and learn core policies within our care delivery team in Redwood City, CA. The role emphasizes patient care, documentation, and coordination across providers.

Qualifications include a High School Diploma or MA training/certification and at least one year of experience; current BLS is required. You will contribute to safe, efficient clinical workflows and ongoing skill development.

Qualifications

• High School Diploma or GED equivalent AND one of the following:
• Certificate of completion or official transcript from a medical assisting program
• Completion of medical assistant training by a licensed physician or podiatrist
• Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization
• At least one year of overall experience (Including external experience)
• Knowledge of medical terminology and coding/billing regulations
• Ability to use computer systems and software in the clinical setting
• Effective spoken and written communication skills
• Ability to work independently and follow procedures
• Familiarity with home health, care coordination, and clinical care skills

Responsibilities

• Clinical Expertise Development: Develop expertise in assigned clinic areas.
• Record Keeping and Protocol Compliance: Manage disability paperwork, temperature logs, and infection prevention.
• Patient Care: Perform patient care duties including vital signs, rooming, labs, and medication reconciliation.
• Clinical Administration: Handle check-in/out, virtual rooming, vaccine administration, point-of-care testing.
• Clinic Maintenance: Organize weekly clinic prep, stocking, and supply orders.
• Communication and Coordination: Manage patient calls, prescriptions, and CRM/In-Basket; liaise with providers and staff.

Skills

Medical terminology

Coding & billing

Computer systems

Communication skills

Problem solving

Customer service

Independence

SOP adherence

Home health knowledge

Business communication

Clinical knowledge

Population health

Education

High School Diploma or GED

Medical assisting program

MA certification (CA Board)

Tools

CRM/In-Basket

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job.

A Brief Overview As a foundational level, the PCC II, is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions. The PCC II responsible for facilitating smooth day-to-day clinic operations while developing the necessary skills to progress within our care delivery team.

Locations Stanford Health Care

Key responsibilities include but are not limited to:

• Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.
• Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
• Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
• Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

Education Qualifications

High School Diploma or GED equivalent AND one of the following:

• Certificate of completion or official transcript from a medical assisting program
• Completion of medical assistant training by a licensed physician or podiatrist
• Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization

Experience Qualifications

At least one year of overall experience (Including external experience)

Required Preferred Knowledge, Skills and Abilities

• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices

Licenses and Certifications

Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient and Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale:

Generally starting at $33.72 - $37.95 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.