Medical Assistant / Patient Care Coordinator III, Pleasanton

LE0010 Stanford Health Care; Pleasanton (CA); On-site; USD 48,000 - 54,000; Full time

Job summary

Stanford Health Care in Pleasanton, CA is seeking an Advanced PCC to independently execute a full spectrum of patient care coordination duties. You will handle device monitoring, complex care scheduling, and coordination of in-clinic procedures, while ensuring accurate health monitoring and medication management.

The role requires a high school credential plus MA-related credentials and at least four years of relevant experience.

Qualifications

• High School Diploma or GED and one of the listed MA pathways.
• Experience spanning 4+ years in healthcare coordination roles.
• Ability to use medical terminology and to follow SOPs.

Responsibilities

• Master PCC II skills and model professional development.
• Coordinate multifaceted patient care including device monitoring and result tracking.
• Prep and assist with in-clinic procedures and coordinate with patients.
• Monitor and report lab results, vital signs and logs for meds management.
• Schedule/submit electronic prior authorizations for medications.
• Coordinate appointments prior to hospital discharge.
• Perform higher-level duties within the department as needed.
• Learn and apply HealthStream and ongoing clinical training.

Skills

PCC II skills

Complex care coordination

Procedure assistance

Health monitoring & reporting

Insurance authorizations

Discharge coordination

Independent work capability

Customer service

Education

High School Diploma or GED

Medical assisting program certificate

Medical assistant training by licensed physician/podiatrist

MA certification by California MBCA approved organization

Tools

CHOIR

Glooko

EPIC flowsheets

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This position will support Oncology.

A Brief Overview As an Advanced PCC, this experienced role requires a thorough understanding of healthcare practices and the ability to apply theory into practice. The individual should independently execute a full spectrum of responsibilities, analyze complex issues, and devise solutions

What you will do

Key responsibilities include but are not limited to:

• Mastering PCC II Skills: Demonstrate proficiency in PCC II skills, acting as a model of professional development within the team.
• Complex Care Coordination: Undertake the coordination of multifaceted patient care, encompassing activities such as device monitor scheduling, processing, preparation, and result tracking.
• Procedure Assistance: Prep and assist with in-clinic procedures, and coordinate procedures with patients.
• Health Monitoring and Reporting: Monitor and report patient's lab results, blood pressure logs, weight logs, and other health tracking for medication management.
• Insurance Authorizations: Schedule peer-to-peer insurance authorizations for clinic visits, procedures/testing, and initiate and submit electronic prior authorizations for medications.
• Hospital Discharge Coordination: Coordinate and schedule appointments prior to hospital discharge.
• Additional Duties: Fulfill higher-functioning duties as defined by the department.
• Workforce Health and wellness: Coordinate transitional return to work (TRTW) assignments: Working within the TRTW framework to match TRTW participants with available work assignments.
• Ambulatory Multispecialty: Using special Third-party software / programs (such as CHOIR for pain; Glooko for endo).
• Allergy Asthma Immunodeficiency Clinic: Master Scheduling for all our providers, Develop EPIC flowsheets builds for Allergen testing documentation for food and environmental allergens.
• Anesthesia: N/A
• Gynecology: Superuser for medical devices: Clinitek & Trophon Education Qualifications

Qualifications

High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization

Experience Qualifications

At least four years of overall experience (Including external experience)

Knowledge, Skills and Abilities

• All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.

Licenses and Certifications

American Heart Association Basic Life Support (BLS) certification

These principles apply to ALL employees

SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer

#LI-BS1 Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale

Generally starting at $35.10 - $39.49 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.