Patient Care Coordinator II

Orthopedic One; Upper Arlington (OH); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Orthopedic One in Upper Arlington, OH, is seeking a Clinical Support professional to assist surgeons and manage patient flow during day shifts. The role combines clinical tasks, patient education, and administrative duties in a busy orthopedic office.

You will prepare for exams, assist with dressings and casting, handle pre-certifications and surgery scheduling, and coordinate testing and documentation. Prior physician office experience and CPR certification are required.

Qualifications

• Completed medical assisting or comparable program.
• Prior experience in a physician office essential.
• Orthopedic or surgical setting preferred; casting experience desired.
• Current CPR certification required.

Responsibilities

• Clinical: assists surgeon, facilitates patient flow, educates patients, triages calls, and prepares for exams.
• Clinical: removes dressings and assists with casting-related tasks; retrieves imaging and records for physicians.
• Administrative: handles pre-certifications, schedules surgeries, pre-admission testing, and manages related paperwork.
• Administrative: coordinates supplies, billing questions, and ensures proper documentation.
• Teamwork and compliance: follows policies, covers for shifts, and maintains workflow within the department.

Education

Medical assisting program

CPR certification

Tools

EMR familiarity

Job description

• Schedule - Shift Regular Full Time - Day Shift

RESPONSIBILITIES AND ACCOUNTABILITIES

• Clinical:
  • Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam. Provides patient education related to treatment Answers, triages and returns phone calls Communicates changes to clinic schedule as needed
• Removes or applies wound dressing
• Assists in the application or teaching related to bracing/casting
• Removes sutures or staples after physician assessment of wound
• Prepares supplies and draw up injections for physician
• Electronically retrieves x-ray, MRI, or other records for physician
• Administrative:
  • Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery. Books surgery and completes all associated surgery paperwork, prepares consents, etc. Schedules pre-admission testing for patients by contacting PCP or hospital Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care Sends completed pre-admission testing to appropriate surgery location prior to patient surgery Prepares x-rays and other patient information for doctor to take to surgery Completes disability forms or other documents requested by patients, reviewing with physicians as needed Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions Provides coverage for vacation/sick calls from other clinicians Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions Places prescription refill orders at direction of physician
• Teamwork:
  • Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision. Works cooperatively and refrains from participating in negative conversations. Shares knowledge and insights with co-workers in a constructive manner. Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers. Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
• Policies and Procedures:
  • Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents. Provides assistance and support to leadership in implementing policies and procedures as necessary. Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

QUALIFICATIONS

Education, Experience, Certification and Licensure Requirements:

Candidates will be required to have completed a medical assisting or comparable education. Certification related to the educational program is desired. Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment. Previous casting experience desired. Must maintain current CPR certification.

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Location Upper Arlington, OH, United States

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