Patient Care Coordinator I - Ambulatory Care Float Pool - Relief

LE0010 Stanford Health Care; Palo Alto (CA); On-site; USD 45,000 - 50,000; Full time

Job summary

Stanford Health Care is seeking an entry-level PCC I to learn and apply job skills, policies, and procedures across essential assignments in a fast-paced clinical setting.

You will perform patient care tasks, assist providers with medication reconciliation, and support administrative processes including check-in/out, vaccine administration, and specimen collection. The role emphasizes learning and applying health system protocols while collaborating with the care team.

Qualifications

• Knowledge of medical terminology and clinical coding/billing rules.
• Ability to navigate electronic health records and clinic software.
• Strong communication and customer service skills in high-volume settings.

Responsibilities

• Perform patient care duties such as measuring vitals, rooming, and assisting with procedures.
• Support clinical administration tasks including check-in/out, vaccine administration, and specimen collection.
• Help with clinic maintenance like stocking, ordering supplies, and ensuring timely task completion.
• Communicate with patients and staff, manage inquiries, and coordinate care with providers.

Skills

Medical terminology

Coding and billing regulations

Computer systems

Customer service

Independent work

Team collaboration

Education

High School Diploma or GED with MA cert/training

Job description

Day - 08 Hour (United States of America) This is a Stanford Health Care job.

A Brief Overview As an entry position, the PCC I, is expected to learn and apply job skills, policies, and procedures to complete essential assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions and seek assistance when needed.

Locations

Stanford Health Care

What you will do

Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.

Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.

Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.

Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

Education Qualifications

• High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization

Experience Qualifications

Entry Level – No previous experience required

Required Knowledge, Skills and Abilities

All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned. Knowledge of and ability to use and apply medical terminology in performing his/her duties. Knowledge of coding and billing regulations. Knowledge of computer systems and software used in functional area. Ability to speak and write effectively at a level appropriate for the job. Ability to solve problems and identify solutions. Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations. Ability to work independently as well as an integral part of the patient care team. Ability to follow instructions and standard operating procedures. Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills. Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports) Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment. Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.

Licenses and Certifications

Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

These principles apply to ALL employees

SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale

Generally starting at $32.42 - $36.48 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.