Medical Assistant / Patient Care Coordinator II, Oncology - Castro Valley

LE0010 Stanford Health Care; Pleasanton (CA); On-site; USD 46,000 - 52,000; Full time

Job summary

Stanford Health Care in Pleasanton, CA seeks a PCC II to support day-to-day clinic operations and patient care. The role focuses on learning clinical skills, adhering to protocols, and assisting providers with medication reconciliation and rooming.

You will perform vital signs, collect specimens, assist with EKGs, and help maintain equipment and patient flow. A high school diploma and MA training or certification are required, with BLS credentials preferred.

Qualifications

• High School Diploma or GED with MA training or certification.
• Medical assistant program certificate or equivalent training.
• MA certification through a California MB approved organization.

Responsibilities

• Develop clinical expertise within a specialty or clinic.
• Complete disability paperwork and maintain safety protocols.
• Perform patient care tasks including vital signs, rooming, and labs.
• Assist with vaccine administration and point-of-care testing.
• Handle check-in/out, virtual rooming, and clinic coordination.
• Manage clinic prep, stocking, and supply ordering; coordinate with staff.

Skills

Medical terminology

Customer service

Teamwork

Independent work

HealthStream learning

Education

High School Diploma or GED

Medical assistant program certificate

Medical assistant training by licensed physician/podiatrist

Medical assistant certification (California MB)

Tools

EMR systems

Job description

Day - 08 Hour (United States of America) A Brief Overview As a foundational level, the PCC II, is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions. The PCC II responsible for facilitating smooth day-to-day clinic operations while developing the necessary skills to progress within our care delivery team.

What you will do

• Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.
• Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
• Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
• Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

Education Qualifications

High School Diploma or GED equivalent AND one of the following:

• (1) Certificate of completion or official transcript from a medical assisting program
• (2) Completion of medical assistant training by a licensed physician or podiatrist
• (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization

Experience Qualifications

At least one year of overall experience (Including external experience) Required Preferred Knowledge, Skills and Abilities

• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices

Licenses and Certifications

American Heart Association Basic Life Support (BLS) certification

These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $33.72 - $37.95 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.