Patient Care Coordinator I

Nufactor, Inc.; Temecula (CA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Nufactor, Inc. is seeking a Patient Care Coordinator to serve as the liaison between patients, nursing partners, and company departments.

The role emphasizes high-level patient service, coordination of care, and ongoing support by phone and email from a remote/home office. You will manage a patient census, stay informed on disease states and therapies, and collaborate with multiple teams to ensure timely medication orders and clinical needs are met.

Qualifications

• Must have customer-facing experience in a healthcare or similar setting.
• Experience coordinating patient care, scheduling, and communications.

Responsibilities

• Serve as liaison between patients, nursing partners and departments.
• Provide high-level patient service coordination and support to the department.
• Maintain patient census and manage care coordination for 120–130 patients.
• Understand disease states and medications relevant to home administration.
• Respond to recalls and coordinate with appropriate teams.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Team collaboration

Self‑management / work independently

Decision making

Education

High school diploma or equivalent

College degree preferred but not required

Tools

Microsoft Office

Excel

Job description

Posted Monday, March 9, 2026 at 10:00 AM

Position Summary

Nufactor facilitates the delivery of specialty pharmacy products and services for people that are living with chronic illness throughout the United States. The Patient Care Services Department is responsible for many aspects of the patient’s care. Including but not limited to on-going patient support services, obtaining patient updates, orders, service needs, placing medication orders, coordination of clinical needs and understanding the medical management of Immunology,
Neurology, Dermatology, Gastroenterology, Coagulopathy, and other Disease states.

The Patient Care Coordinator (PCC) is responsible for being the liaison between Nufactor patients, contracted nursing partners and all the other departments within the company.

The Patient Care Coordinator is an active member of the Patient Care Services team, providing high level patient service coordination while actively supporting the department, peers, and company daily.

Essential Functions and Duties

• Extensive knowledge of the Patient Care Services department, systems,
  processes, job responsibilities and duties.
• Extensive knowledge of the disease states, medications, supplies,
  coordination and medical management of Immune Globulin, Monoclonal
  Antibodies and Blood Disorder medications.
• Provide daily support to department management, peers and department
  staff as needed and directed by direct Supervisor and approved by Senior
  Director, Patient Care Services
• Possess a full knowledge of shipping company(ies) and options. Ability to
  intervene and work towards an appropriate solution(s) to shipping issues
  and concerns.
• Assist with building a firm foundation for incoming and existing team
  members – promoting solidarity, trust and inclusivity while maintaining an
  efficient and ethical work environment both within and outside the
  department. Maintain/obtain a full understanding of required systems,
  programs, and technology needed to complete the requirements of the
  position, providing the highest level of patient service and care.
• Maintain a patient census of approximately 120 -130 patients within the
  required departmental processes. Including but not limited to on-going
  patient support services, obtaining patient updates, orders, service needs,
  placing medication orders, coordination of clinical needs with a full
  understanding of the disease states, medications, and management needs
  for home administration.
• Ability/willingness to participate in conflict/complaint/grievance or
  occurrence resolution including but not limited to all levels of
  communication, documentation, reporting and follow up.
• Responsible for efficient and knowledgeable response and support to
  Medication Recalls.
• Promote the Nufactor service model, product lines and positive corporate
  image.
• Maintain a professional and ethical relationship with work peers and
  customers internal and external to the company. Maintaining a
  customer/patient focus with a high level of professionalism, compassion,
  respect, and integrity. Including but not limited to all internal departments,
  patients, caregivers, nursing agencies, nurses, referring/prescribing
  physician offices, hospitals, outpatient clinics, manufacturing
  representatives, consumers etc. All Nufactor staff are responsible for their
  behavior at all times, promoting high level professionalism and Nufactor
  corporate values.
• Represent the department and/or company at industry, community or
  advocacy meetings providing information, guidance, and representation of
  our work within the community(ies) we serve.
• Networking / maintaining a professional and ethical image and relationship
  with consumer groups, patient advocacy organizations, fundraising
  organizations, including but not limited to attending local, regional and/or
  national events, tradeshows or meetings as directed and approved by Senior
  Director, Patient Care Services.
• Receive patient referrals when appropriate from direct patient referral
  sources. Forwarding to Intake Department for follow up.
• Participate in staff On-Call Rotation as needed.
• Responsible for knowledge and proficiency in all duties within PCC I level
  of responsibility.
• Pursue and participate in ongoing professional development.
• Communicate thoroughly, timely, and regularly with direct supervisor
  regarding all questions, concerns, needs or issues.
• Communicate and partner with all necessary teammates to ensure our
  Nufactor DME (pumps) are tracked, maintained, and returned as needed.
  Always working towards compliance to the best of their ability.
• Conflict resolution for conflicts, concerns, or complaints internally or
  externally including active participation and guidance through resolution as
  well as reporting and/or working with Human Resources as needed and
  appropriate.
• Work from a remote/home office with efficiency and effectiveness.
  Working a full 40-hour work week in your office space being accounted for
  by your work, your actions, and your active availability via company issued
  computer, and iPhone during an established daily/weekly time schedule.
  Including email, Ring Central, System of Record, Teams and Cell phone.
• Patient retention.
• Adheres specifically to all company policies and procedures, Federal and
  State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals
  and objectives. Understand and internalize the company’s purpose and
  display loyalty to the company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on
  the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and
  others by sharing ideas in a constructive and positive manner; listen to
  and objectively consider ideas and suggestions from others; keep
  commitments; keep others informed of work progress, timetables, and
  issues; address problems and issues constructively to find mutually
  acceptable and practical business solutions; address others by name, title,
  or other respectful identifier, and respect the diversity of our work force in
  actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and
  procedures when engaging in any activity on behalf of the company.
  Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills and Experience

Required Education

• High school diploma or equivalent
• College degree in (nursing, health sciences, business administration, or similar) preferred but not required.

Required Knowledge

• A firm foundation of computer knowledge, detail oriented, process driven,
  understanding of Microsoft Office and Excel.
• Comprehensive understanding of chronic disease state management.
• Customer/patient facing customer service in a multidimensional office, clinic, or hospital setting.
• Ability, flexibility, and desire to participate in all aspects of patient care,
  community projects and events that occasionally occur outside usual work
  hours (ie: evening hours or on weekends).
• Integrity is key.

Preferred Knowledge

• Excellent understanding of Immune Deficient, Hemophilia, Plasminogen
  Deficiency, and other chronic disease states.
• Understanding of Immune Globulin, MAB and COAG Medications, therapy options, home infusion coordination, etc.
• Specialty Pharmacy/Home Infusion clinical management

Required Experience

• Minimum of two (2) years’ experience in Customer facing customer service
  in multidimensional office, clinic, hospital setting or related degree.
  Chronic Disease state management, Specialty Pharmacy, sales, clinical
  services, patient care coordination a plus.

Preferred Experience

• Bi-lingual is a plus / not required.
• Specialty pharmacy work experience
• Remote work experience.

Required Skills

• Must have strong organizational skills.
• Must have a detail orientation and the proven ability to prioritize work.
• Must have effective verbal and written communication skills.
• Must have the ability to work with limited supervision and as part of a
  team.
• Sound decision-making abilities

Preferred Skills

• Ability to develop, maintain and enhance supportive relationships with
  patients, caregivers, nurses, physician office staff, community members
  and professional organizations as well as our internal partners within the
  rest of our company.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or
fingers. Must have the ability to view a computer screen for long periods and the
ability to sit for extended periods. Must have the ability to work the hours and days
required to complete the essential functions of the position, as scheduled. Must
have the ability to lift and maneuver items of at least 20 lbs. Ability to travel 10 -
20% of the time, overnight travel of one (1) to five (5) days travel occurrence may
be required 1 to 3 times annually. Working conditions include a normal office
setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure,
particularly during busy times. Must be able to pay close attention to detail and
be able to work as a member of a team to ensure excellent customer service.
Must have the ability to interact effectively with co-workers and customers, and
exercise self-control and diplomacy in customer and employee relations’
situations. Must have the ability to exercise discretion as well as appropriate
judgments when necessary. Must be proactive in finding solutions.

Direct Reports

No

EEO Statement

FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race,
color, religion, national origin, physical or mental disability, gender, age (40
years and over) qualified veteran and any other characteristic protected by state
or federal anti-discrimination law covering employment. These categories are
defined according to Government Code section 12920. The Company prohibits
unlawful discrimination based on the perception that anyone has any of those
characteristics or is associated with a person who has or is perceived as having
any of those characteristics

To be considered for a position with FFF Enterprises, Inc, applicants must complete and sign the application.

Employee Benefits Available for FFF Enterprises Team Members

Employee benefits include:

• Medical Insurance
• Vision Discount Program
• Vision Insurance Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Group Life and AD&D
• Voluntary Supplemental Life Insurance Plans
• Short Term Disability
• Long Term Disability Income Protection
• 401k Profit Sharing Retirement Plan - Discretionary Match
• Discretionary Bonus
• Supplemental Insurance Plans
• Prepaid Legal/Identity Theft Plan
• Paid Holidays/Vacation/Sick Days
  • Seven (7) Paid Holidays, Two (2) Week Vacation, Five (5) Sick Days, and One (1) Float Day for CA, NC, and TX
    All Other States Receive One Hundred Twenty (120) Hours of PTO
• Tuition Reimbursement Program
• Notary Services
• Employee Referral Bonus
• Corporate Individual Travel Program

(Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and to skill and agility tests.)