Patient Care Coordinator - Hybrid / MLK Health Center

Harris Health System, Inc.; Texas; Hybrid; USD 42,000 - 66,000; Full time

Job summary

Harris Health System, Inc. is seeking a Patient Care Coordinator (PCC) to streamline patient care coordination, disease management, wellness and preventive services across our network in Texas.

The PCC serves as a primary contact for patients, families and care teams, coordinating appointments, referrals, tests and follow-up visits. This role emphasizes adherence to quality standards, compassionate communication, and ability to work across telephonic, in-clinic and home-based settings to ensure

Qualifications

• Nurse license in TX with LVN scope and current status.
• BLS from an approved hospital-based program.
• Graduate of an accredited school of Nursing.

Responsibilities

• Coordinate activities to facilitate patient care, including disease management, wellness and preventive services, appointments, referrals, tests and follow-ups.
• Serve as a point of contact and advocate for patients, families and care teams.
• Ensure access to resources and compliance with quality standards to meet outcome targets.

Skills

Bilingual Spanish

Strong organizational skills

Interpersonal skills

Analytical medical terms

PC word processing

Education

Licensed Vocational Nurse (TX)

BLS Certification (AHA)

Graduate of accredited School of Nursing

Tools

Microsoft Office Suite

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

JOB SUMMARY

The Patient Care Coordinator (PCC) is responsible for coordinating activities to facilitate patient care including monitoring, maintaining, and promoting patient's compliance with disease management, wellness/preventive services, appointments, scheduling, referrals, tests, and follow-up visits. The PCC serves as a point of contact, advocate, and information resource for patient, family, care team, payers, and community resources. The coordinator facilitates patient access to appropriate resources and utilization of available systems and processes. The PCC complies with quality standards and practices necessary to meet outcome targets for patient populations. All of the above reference activities can occur telephonically, in-clinic, and/or in the patient's home.

MINIMUM QUALIFICATIONS

• Education/Licensure/Specialized Training:
  • Education: Graduate of an accredited school of Nursing.
  • Licensure/Certification: Current licensure as Licensed Vocational Nurse in the state of Texas. Basic Life Support from a hospital-based American Heart Association (AHA) approved program.
• Work Experience: Three (3) years experience in acute or post-acute care. Previous experience in caring for chronic disease patients preferred. Previous Care Coordination, Case Management or Home Health experience preferred.
• Equipment Operated: Computer and other office equipment

SPECIAL REQUIREMENTS

• Communication Skills: Above Average Verbal (Heavy Public Contact) Bilingual Skills Required. Preferred Language(s): Spanish Writing /Composing (Correspondence / Reports).
• Other Skills: Analytical Medical Terms PC Word Proc.
• Work Schedule: Weekends Flexible Overtime Travel 75%
• Other Requirements: Strong organizational and interpersonal skills. Be attentive to details Ability to communicate proficiently through technology (e.g., email, etc.). Ability to handle difficult situations involving patients, physicians, or others in a professional manner. Competent in Microsoft Office to include Excel, Word, PowerPoint, SharePoint and Outlook