Patient Care Coordinator (Hackensack, NJ)

Ennoblecare; Hackensack (NJ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Paid Time Off

401(k) with up to 3% company match

Flexible Spending Accounts

Job summary

Ennoblecare is seeking a full-time Patient Care Coordinator to work from our Hackensack, NJ office. This role focuses on managing patient care, coordinating with caregivers, and ensuring high-quality services aligned with our motto, 'To Care Is An Honor'.

The ideal candidate will demonstrate compassion, organization, and excellent customer service skills. Responsibilities include creating care plans, facilitating communication between patients and clinicians, and documenting interactions accurately.

We offer a competitive pay rate of $18 per hour along with medical, dental, vision benefits, and a 401(k) plan.

Qualifications

• Must be comfortable with speaking on the phone for large amounts of the day.
• Ability to take accurate notes to document each task in a timely manner.
• Candidate must be able to pass a drug screen and background check.

Responsibilities

• Complete individualized patient care plans and perform care management.
• Frequent contact with patients for care coordination and support.
• Document all client communications accurately.

Skills

Compassionate

Organized

Customer service

Multitasking

Tools

Microsoft Office

Electronic medical records

Job description

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Job Description

Ennoble Care is looking for a full‑time, experienced Patient Care Coordinator that will work out of our Hackensack, NJ office, who aligns with our motto, “To Care Is An Honor”. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Care Coordinator you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.

Responsibilities

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
• Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life‑threatening episodes and to ensure comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
• Demonstrate ability to work with various cross‑organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Excellent customer service skills demonstrated by positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Equipment Operation

• Utilization of a computer, telephone, copy machine, and other office equipment as necessary

Qualifications

• Must be comfortable with speaking on the phone for large amounts of the day
• Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
• Ability to take accurate notes to document each task in a timely manner
• Ability to multitask between different patients and workstreams while remaining organized and efficient with time
• Ability to thrive in a fast‑paced environment
• Must be able to work full‑time, Monday through Friday, daytime hours, on‑site in Hackensack, NJ.
• Must be proficient in using a computer, including Outlook and other Microsoft Office programs
• Knowledge of basic healthcare terms, conditions, roles, and basic care principles
• Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

Pay Rate

$18 an hour

Benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay‑on‑demand. Cash out earned money when and where you need it!

Immigration Sponsorship

Candidates must disclose any current or future need for employment‑based immigration sponsorship (including, but not limited to OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Equal Opportunity Employer

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.