Patient Care Coordinator - Full Time

Therapy Partners Group; Modesto (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Therapy Partners Group is seeking a full-time Patient Care Coordinator (Float) to provide centralized administrative support from the Modesto HQ. You will manage patient scheduling, phone coverage, data entry, and clinic coordination to ensure smooth patient access across clinics.

The role requires strong customer service, organizational skills, and the ability to work independently in a fast-paced, offsite setting while maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 1 year of consistent experience as a medical receptionist or front office role preferred.

Responsibilities

• Coordinates patient scheduling and initial evaluations.
• Handles phone coverage and timely voicemails.
• Enters and maintains patient information in practice management systems.
• Supports multiple clinics and adjusts priorities as needed.
• Maintains confidentiality and HIPAA compliance.
• Collaborates with clinic leadership and Billing to streamline workflows.

Skills

Microsoft Office

Customer service

Organizational skills

Multi-clinic support

HIPAA compliant

Communication skills

Education

HS Diploma

Tools

Raintree

Job description

Starting hourly: $19.00 - $21.00 per hour depending on medical office experience

Therapy Partners Group is the parent company of a thriving family of outpatient physical therapy and wellness brands throughout the United States. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.

Currently, we are looking for a full time Patient Care Coordinator for our Banner Court location in Modesto.

Schedule: Monday - Thursday 7:00am - 5:00pm & Friday 8:00am - Noon Friday

POSITION SUMMARY

The Patient Care Coordinator Float (Offsite) is responsible for providing centralized administrative and front-office support to assigned TPG clinics from the Modesto HQ location. This position performs essential non-patient-facing PCC workflows, including patient scheduling, telephone support, assigned clinic tasks, and other administrative functions necessary to support clinic operations and patient access.

The PCC Float will partner closely with clinic and regional leadership to provide coverage based on operational needs, assist with high-volume workflows, and ensure assigned responsibilities are completed accurately and timely in accordance with TPG policies, procedures, and HIPAA requirements.

Strong customer service, communication, organization, and computer skills are essential for this role. The individual must be comfortable supporting multiple clinics and priorities and communicating professionally with patients, clinical staff, corporate employees, and external contacts.

KEY RESPONSIBILITIES

• Communicates with patients, staff, and external contacts in a friendly, courteous, and professional manner.
• Provides centralized administrative support to assigned TPG clinics based on operational and staffing needs.
• Answers transferred clinic phone calls with professionalism and care when the clinic PCC is unavailable or additional phone coverage is needed.
• Returns assigned voicemails timely, with the expectation that voicemails received during the workday are addressed the same day.
• Maintains a phone answer rate of 85% or higher when assigned to phone coverage.
• Schedules patient initial evaluations and follow-up visits through the established plan of care.
• Assists with new-patient scheduling and collection of necessary patient information.
• Accurately enters and maintains patient information and demographics within applicable systems.
• Calls and confirms patient appointments as assigned.
• Follows up on no-show patients and assists with rescheduling appointments as assigned.
• Assists with treatment authorization and/or continued treatment prescription follow-up when assigned.
• Completes high-volume assigned clinic tasks, scheduling work queues, and other essential non-patient-facing PCC workflows.
• Supports multiple clinics and adjusts priorities based on daily operational needs and direction from leadership.
• Works closely with clinic leadership, Regional Front Office leadership, Billing, and other departments to support efficient patient and administrative workflows.
• Escalates patient issues, concerns, or situations requiring clinic-level intervention to the appropriate Clinical Director or Regional Front Office leadership.
• Maintains patient confidentiality and protects confidential information at all times.
• Participates in and adheres to TPG HIPAA policies and procedures.
• Performs other administrative duties and PCC support functions as assigned.

QUALIFICATIONS

Skills and Competencies

1. Thorough knowledge of Microsoft Office; Raintree or applicable Practice Management System experience preferred.
2. Strong customer service and relationship-building skills.
3. Strong organizational skills with the ability to manage multiple priorities and support multiple clinic locations.
4. Ability to work independently in an offsite environment while maintaining effective communication with clinic and regional leadership.
5. Ability to maintain confidential patient and business information.
6. Ability to communicate information clearly and professionally, both verbally and in writing.
7. Ability to demonstrate active listening, ask clarifying questions, identify and share relevant information, and receive feedback objectively.
8. Strong problem-solving skills and ability to appropriately escalation issues.
9. Ability to adapt to changing clinic needs, workloads, and priorities.
10. Strong team-player mentality and willingness to provide coverage where operationally needed.

Education

High school diploma or equivalent.

Must be 18 years of age or older.

Experience

Minimum of 1 year of consistent experience as a medical receptionist or in a comparable front office role preferred. Experience with patient scheduling, practice management systems, and insurance plans strongly preferred.

Physical Requirements

Requires prolonged sitting and regular use of a computer and telephone. Requires some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, telephone, photocopier, calculator, and other standard office equipment. Requires normal range of hearing and eyesight to communicate, record information, prepare documentation, and perform assigned responsibilities.