Patient Care Coordinator — Front Desk (Healthcare)

Cincinnati Eye Institute; Blue Ash (OH); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Full benefits

401k match

PTO & holidays

Paid maternity leave

Competitive pay

Employee discounts

Résumé du poste

The Cincinnati Eye Institute in Blue Ash, OH is seeking a Patient Coordinator to greet patients, manage check-in/out, and handle front-desk duties with professionalism and warmth. You’ll answer phones, schedule visits, collect payments, and support daily office functions.

This full-time role requires reliability, teamwork, and a customer-service mindset in a fast-paced medical setting. We offer a full benefits package, 401k with employer matching, PTO and paid holidays, paid maternity leave, and

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation to go to multiple work locations with minimal notice.

Responsabilités

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

Connaissances

Customer service

Phone etiquette

Office administration

Teamwork

Adaptability

Time management

Professionalism

Formation

High school diploma or GED

1 year related experience or training

Outils

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Description du poste

The Cincinnati Eye Institute in Blue Ash, OH is seeking a Patient Coordinator to greet patients, manage check-in/out, and handle front-desk duties with professionalism and warmth. You’ll answer phones, schedule visits, collect payments, and support daily office functions.

This full-time role requires reliability, teamwork, and a customer-service mindset in a fast-paced medical setting. We offer a full benefits package, 401k with employer matching, PTO and paid holidays, paid maternity leave, and