Patient Care Coordinator — Front Desk & Scheduling

Cpihealth; Austin, Northern (TX, KY); Hybrid; USD 54,443,000 - 63,370,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off (accrued)

401(k) with matching

Flexible Spending Account

Short/Long Term Disability

Job summary

CPIhealth in Austin, TX is seeking a Patient Care Coordinator – Front Desk to join our medical team. You will greet patients, schedule appointments, maintain records, verify insurance, and manage patient accounts while upholding confidentiality and service standards.

The role requires at least a high school diploma, 1 year of front desk medical experience, and a strong focus on customer service. Competitive pay and comprehensive benefits are offered for a full-time on-site position.

Qualifications

• Front desk experience in a medical setting is required.
• Strong customer service and communication skills are essential.
• Ability to multi-task, problem-solve, and prioritize urgent tasks.

Responsibilities

• Greet patients, schedule appointments, and maintain records.
• Verify insurance and update patient accounts at each visit.
• Collect co-pays and process payments; provide clear balance information.

Skills

Front desk experience

Customer service

Multi-tasking

Professional communication

Education

High School diploma or equivalent

Tools

EHR

Job description

Description

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve.

As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives.

We have an immediate need for a reliable and experienced individual to join our medical team as a Patient Care Coordinator – Front Desk at our clinic in Austin, TX.

Website: https://capitolpain.com

Responsibilities

• Serves patients by greeting and helping, scheduling appointments, and maintaining records.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Verify insurance and maintain patient accounts by obtaining, recording, and updating personal and financial information at each visit.
• Provide information concerning outstanding patient balances and collect outstanding funds.
• Collect co-pays and create patient receipts.
• Demonstrate general knowledge of clinic procedures and answer general questions related to them.
• Apply appropriate customer service skills and proactive communication when dealing with patients. Speaks clearly and in a mature, professional manner.
• Helps patients in distress by responding to emergencies.
• Maintain the patient waiting area.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Demonstrate CPIhealth values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation.
• Provides clear explanations of appropriate patient-related policies and always maintains safety and dignity of patients.
• Keeps patient appointments on schedule by notifying provider/support staff of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Assist ill or distraught patients, as necessary. Telephone taxis or family members, where necessary, for transportation.
• Ensure all vendors/visitors sign-in and wear appropriate identification.
• Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
• When needed, open and sort all office mail; delivers outgoing mail to post office at end of day.
• Scanning paper records received to appropriate patient’s chart in EHR.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the employer's needs and the job change.

Requirements

• High School diploma or equivalent.
• Minimum of 1 year of recent front desk experience in a medical setting.
• Stable work history.
• Knowledge of medical terminology and medical environment a plus.
• Knowledge of insurance a plus.
• Exceptional customer service skills.
• Ability to multi-task, problem solve, and prioritize tasks based on urgency.
• Friendly and professional demeanor.
• Ability to work cooperatively and communicate effectively with others.
• Flexibility, promptness, and desire to be a team player.
• Excellent organizational, oral, and written communication skills.
• Exceptional attention to detail with emphasis on accuracy and efficiency.

Dress Code: Scrubs

Pay rate: $19 per hour

Schedule: Full-time, 40 hours per week

Location: Capitol Pain Institute, North Austin

Comprehensive Benefits plan including:

• Medical, Dental, Vision insurance

• Paid Time Off (accrued)

• Flexible Spending Account for Health & Dependent Care

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long-Term Disability

• 401(k) with matching