Patient Care Coordinator-East Madison, WI

Sonova Group; Madison (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401K with Company Match

Hearing aid discounts

PTO and Holidays

No Nights or Weekends

Identity Protection

Floating Holiday

Job summary

AudioNova, part of Sonova, in Madison, WI, seeks a Hearing Care Coordinator to support clinicians and patients with scheduling, insurance verification, and payments in a busy clinic.

We offer comprehensive benefits, including medical/dental/vision, 401K with match, employee discounts on hearing aids, PTO, and no night or weekend shifts. Current pay ranges from $18.00 to $20.00 per hour plus a sales incentive program.

Qualifications

• 2+ years in a health care environment are preferred.
• Previous customer service experience is required.
• High school diploma or equivalent; associates preferred.

Responsibilities

• Greet patients with a positive, professional attitude.
• Schedule and confirm patient appointments.
• Verify insurance benefits and process authorizations.
• Assist with intake forms, payments, and records.
• Maintain inventory and assist with supplies and events.
• Support clinic staff and ensure quality patient care.

Skills

Customer service

Verbal communication

Written communication

Relationship building

HIPAA knowledge

EMR/EHR familiarity

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Outlook

EMR/EHR systems

Job description

AudioNova, part of Sonova

Location: East Madison, WI

4237 Lien Rd. Suite J Madison, WI 53704

Current pay: $18.00-20.00 an hour + Sales Incentive Program!

Clinic Hours: Monday-Friday, 8:30am-5:00pm

What We Offer

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Education

• High School Diploma or equivalent
• Associates degree, preferred

Industry/Product Knowledge Required

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.