Patient Care Coordinator-Greenville, PA

Sonova Group; Pennsylvania; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401K with Company Match

Medical, Dental, Vision Coverage

Free hearing aids for employees and 1-

Job summary

Sonova Group through AudioNova in Greenville, PA, is seeking a Hearing Care Coordinator. The role involves coordinating patient care, scheduling appointments, verifying benefits, and supporting clinicians to deliver quality hearing care services.

The position offers a Monday–Friday schedule with day-time hours, no evenings or weekends, and a comprehensive benefits package including a 401K match and medical coverage.

Qualifications

• High school diploma or equivalent required; associates degree preferred.
• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Knowledge of HIPAA regulations a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule/confirm patient appointments and follow-ups.
• Verify insurance benefits and authorizations.
• Provide first level support to patients and assist with payments.
• Process repairs under supervision of a licensed Hearing Care Professional.
• Assist with inventory and office duties as needed.

Skills

Customer service

Professional communication

Relationship building

Microsoft Office

HIPAA knowledge

Education

High School Diploma or equivalent

Associates degree, preferred

Tools

Microsoft Office

Outlook

EMR/EHR

Job description

AudioNova, part of Sonova

Location: Greenville, PA

109 Woodfield Dr. Suite 104 Greenville, PA 16125

Current pay: $20.00-22.00 an hour + Sales Incentive Program!

Clinic Hours: Monday-Friday 8:30am-5:00pm

What We Offer:

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Education:

• High School Diploma or equivalent
• Associates degree, preferred

Industry/Product Knowledge Required:

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience:

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

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