Patient Care Coordinator, Day Shift, Outpatient Orthopedics

Adventist HealthCare; Rockville (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and Vis

Employer-paid Disability and Life

Paid Time Off

Retirement contribution and match

Tuition Reimbursement

Employee Assistance Program

Job summary

Adventist HealthCare’s AMG Ortho Surgery location seeks an experienced Patient Care Coordinator to guide total joint replacement patients through the full surgical journey, coordinating surgeries, clearances, and follow-ups.

The role requires 3+ years in a related healthcare setting, CMA/RMA or equivalent certification, and active BLS. You’ll work in a 40-hour, day-shift role at the Rockville/Radiation Germantown sites with strong patient education and cross-team collaboration.

Qualifications

• High School Diploma or GED required.
• Associate degree in Health Sciences, Medical Assisting, Nursing, Healthcare Administration, or related field preferred.
• Minimum of three (3) years of experience in a physician practice, orthopedic practice, surgical coordination, care coordination, or related healthcare setting required.
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification required.
• Active American Heart Association Basic Life Support (BLS) certification required.

Responsibilities

• Serve as the primary contact for total joint replacement patients throughout the surgical journey. Guide patients through pre-operative, peri-operative, and post-operative processes.
• Coordinate appointments related to surgery, medical clearance, pre-admission testing, rehabilitation, and follow-up care
• Manage patient referrals, scheduling initial appointments, obtains treatment/visit authorizations, medical documentation, and communicates with insurance carriers, adjusters, attorneys, providers, and patients
• Responsible for post-operative pain management in collaboration with the surgeon’s pain management protocol.
• Provide educational materials and answer patient questions regarding the surgical process.
• Other duties and responsibilities as assigned

Skills

Patient coordination

Interpersonal skills

Organization

Communication

Customer service

Education

High school diploma or GED

Associate degree in Health Sciences or related field

CMA/RMA certification or equivalent

Tools

Epic EMR

Microsoft Office

Job description

AMG Ortho Surgery

Adventist HealthCare’s Outpatient Orthopedic Practice seeks to hire an experienced Patient Care Coordinator for our Orthopedic Surgery location who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Care Coordinator you will:

• Serve as the primary contact for total joint replacement patients throughout the surgical journey. Guide patients through pre-operative, peri-operative, and post-operative processes.
• Coordinate appointments related to surgery, medical clearance, pre-admission testing, rehabilitation, and follow-up care
• Manage patient referrals, scheduling initial appointments, obtains treatment/visit authorizations, medical documentation, and communicates with insurance carriers, adjusters, attorneys, providers, and patients
• Responsible for post-operative pain management in collaboration with the surgeon’s pain management protocol.
• Provide educational materials and answer patient questions regarding the surgical process.
• Other duties and responsibilities as assigned

Qualifications include:

• High School Diploma or GED required
• Associate degree in Health Sciences, Medical Assisting, Nursing, Healthcare Administration, or related field preferred
• Minimum of three (3) years of experience in a physician practice, orthopedic practice, surgical coordination, care coordination, or related healthcare setting required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification required
• Active American Heart Association Basic Life Support (BLS) certification required

Preferred

• Experience working with total joint replacement patients.
• Experience with surgical scheduling and authorizations.
• Experience with quality improvement initiatives and patient education programs.
• Experience utilizing Epic or other electronic medical record systems.
• Orthopedic or Surgical Practice certification or experience.
• Certified Orthopedic Technologist (preferred but not required).
• Knowledge of orthopedic procedures, particularly joint replacement surgery.
• Understanding of pre-operative and post-operative patient care processes.
• Strong patient education and coaching skills.
• Excellent interpersonal and customer service skills.
• Ability to build positive relationships with patients, physicians, and interdisciplinary teams.
• Strong organizational and project management skills.
• Ability to manage multiple patients and priorities simultaneously.
• Detail-oriented with strong follow-through.
• Proficiency with EMR systems and Microsoft Office applications.
• Ability to analyze reports and track program outcomes.

Work Schedule:

Employment Type: Full Time

Hours per Week: 40 Hours

Typical Daily Schedule: Monday- Friday 8:00AM- 4:30PM; Rockville location for 4-6 months then rotation between Rockville and Germantown.

Shift Type: Day Shift

Pay Range

$20.07 - $26.42

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

• Paid Time Off

• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period

• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

• Subsidized childcare at participating childcare centers

• Tuition Reimbursement

• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (“Nicotine products” include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.