Patient Access Technician, Day Shift, Outpatient Rehabilitation

Adventist HealthCare; Town of Germantown (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free parking

Medical, Prescription, Dental, and Vis

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

Adventist HealthCare in Germantown seeks an experienced Patient Access Technician to join the Outpatient Rehab team. You will capture patient information, schedule appointments, answer phones, and support therapy staff with hands-on care as directed.

The role emphasizes welcoming, compassionate service, accurate recordkeeping, and efficient front-d desk operations in a 40-hour weekly, day-shift setting. Qualified candidates typically hold a high school diploma (associate degree preferred) and

Qualifications

• High School Diploma or equivalent, preferred – Associate degree in health-related field
• Preferred 1-2 years’ experience in a customer-facing role in healthcare

Responsibilities

• Facilitate patient enrollment in outpatient programs through accurate capture of patient information (clinical and demographic) via electronic and paper means
• Answer phones and perform scheduling functions courteously and promptly using customer-centered language
• Assist the therapy team members with the delivery of hands-on care as directed and instructed
• Maintain the department cleanliness and supplies through cleaning, organizing, stocking, and ordering materials and supplies
• Participate in tasks such as faxing, scanning, report generation, and other administrative tasks as requested and instructed
• Additional duties as assigned

Skills

Patient access

Scheduling

Customer service

Healthcare teamwork

Education

High School Diploma or equivalent

Associate degree in health-related field

Tools

None

Job description

Outpatient Rehab - Germantown

Adventist HealthCare seeks to hire an experienced Patient Access Technician for our Germantown Outpatient Rehab Team who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

• Facilitate patient enrollment in outpatient programs through accurate capture of patient information (clinical and demographic) via electronic and paper means.


• Answer phones and perform scheduling functions courteously and promptly using customer-centered language.


• Assist the therapy team members with the delivery of hands‑on care as directed and instructed.


• Maintain the department cleanliness and supplies through cleaning, organizing, stocking, and ordering materials and supplies.


• Participate in tasks such as faxing, scanning, report generation, and other administrative tasks as requested and instructed.


• Additional duties as assigned.

Qualified candidates will possess:

• High School Diploma or equivalent, preferred – Associate degree in health-related field


• Preferred 1-2 years’ experience in a customer-facing role in healthcare

Work Schedule: Employment Type: Full-Time Hours per Week: 40 hrs/week Typical Daily Schedule: 9:00am-6:00pm Shift Type: Day Weekend Requirements: None Shift Differential Eligible: No Pay Range: $19.21 - $24.90

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non‑Exempt)

COVID-19 Vaccination Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re‑apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e‑cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Our Mission: We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute‑care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.

At Adventist HealthCare our job is to care for you. We do this by offering:

• Work life balance through nonrotating shifts


• Recognition and rewards for professional expertise


• Free Employee parking


• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire


• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)


• Paid Time Off


• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period


• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance


• Subsidized childcare at participating childcare centers


• Tuition Reimbursement


• Employee Assistance Program (EAP) support

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