Patient Care Coordinator Clinic

U.S. Dermatology Partners; Phoenix (AZ); On-site; USD 35,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Care Coordinator in Phoenix, AZ. The role involves coordinating patient appointments, managing communications, and ensuring effective healthcare delivery. Ideal candidates will have experience in a similar position, possess strong interpersonal skills, and be detail-oriented, contributing to high-quality customer service and patient experience.

Qualifications

• 3 years' work experience in a Patient Care Coordinator role or similar.
• Able to communicate effectively in English, both verbally and in writing.
• Knowledge of medical terminology and practices.

Responsibilities

• Coordinate the scheduling of patient appointments via multiple channels.
• Triage patient questions and manage care with physicians.
• Maintain understanding of clinic scheduling protocols.

Skills

Detail oriented

Management skills

Organizational skills

Interpersonal skills

Analytical ability

Computer operation

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1 : Job Summary (Summary of the basic functions of the position)

Coordinate the scheduling of appointments or patients who submit requests online (via numerous

channels such as ZocDoc, online websites, Landing Pages, Solution Reach, etc) for all clinics. Also

responsible for the patient recall program.

SECTION 2 : Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Answer and respond to calls, voicemails, and various other forms of communication in prompt and timely manner.
• Triage questions and concernsfrom patients and referring providers and work closely with physicians to manage care.
• Accurately assess urgency of calls and messages toschedule patients accordingly.
• Prioritize urgency of tasks and manage effectively.
• Communicate pathology and laboratory results and treatment plan, scheduling procedures as needed.
• Work with referring providers and pharmacies to manage patient care.
• Maintains thorough understanding of clinic scheduling protocols
• Follow up with patient inquiries via phone and patient portal
• Manage patient prior authorizations and referrals
• Complete tasks as delegated by physicians to manage patient care
• Report to regulatory agencies as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

SECTION 3 : Experience Requirements

• 3 years' work experience in a Patient Care Coordinator role or similar

SECTION 4 : Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs

Able to communicate effectively in English, both verbally and in writing

• Mathematical and / or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation

Proficiency with Microsoft Excel, Word, and Outlook

• Knowledge of medical terminology and practices.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5 : Supervisory Responsibilities :

• This position has no supervisory responsibilities.

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Patient Care Coordinator • Phoenix, AZ, US