Patient Care Coordinator

UnitedHealth Group; Leisure World (CA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan Options

Dental & Vision

401(k) Savings Plan

Job summary

UnitedHealth Group in California is seeking a Patient Care Coordinator to greet patients, assist with intake, and manage payments and records. You will handle scheduling, referrals, and documentation while working in a customer-focused environment.

The role requires a High School Diploma or GED, 1+ year in customer service and medical office settings, data entry experience, and bilingual Korean/English skills. Benefits include comprehensive coverage and a structured work schedule.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• 1+ year of medical office experience.
• 1+ year of data entry experience.
• Bilingual fluency in Korean and English.
• Proficient in Microsoft Office at a beginner level.

Responsibilities

• Greets patients as they arrive.
• Assists patient with intake/admitting processes.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Collects, records and balances payments.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments.
• Manages medical records and scheduling.
• Ensures all correspondence is scanned and filed timely.
• Processes requests for medical records release and maintains logs.
• Process referrals and authorizations.

Skills

Customer service

Data entry

MS Office

Korean & English

Education

High School Diploma or GED

Tools

EMR experience

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Patient Care Coordinator (2393072)

Patient Care Coordinator - 2393072

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities andyour life's best work.(sm)

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Hours:Monday – Friday, 8:00AM – 5:00PM

Primary Responsibilities:

• Greets patients as they arrive
• Assists patient with intake or admitting processes including copying required documents
• Collects co-payments, co-insurance and deductibles and issues receipts
• Collects, records and balances payments
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed in timely manner
• Processes requests for medical records release and maintains appropriate logs, etc.
• Process authorizations for referrals

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer serviceexperience
• 1+years of experience working in a medical office setting
• 1+ years of data entry experience
• Bilingual fluency in Korean and English
• Proficient in Microsoft Office (i.e., Word, Excel, and Outlook) at a beginner level

Preferred Qualifications:

• 1+ years of experience with referrals
• 1+ years of Electronic Medical Records (EMR) experience
• Bilingual fluency in Spanish and English

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.