Patient Care Coordinator - Arlington Heights

Clarity Clinic; Arlington Heights (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Arlington Heights is seeking a Patient Care Coordinator to enhance patient experiences through effective communication and management. In this full-time position, you'll coordinate patient care, maintain records, and support patients on their journey to wellness. Ideal candidates will have strong organizational skills and a background in healthcare administration, ensuring efficient operations within a compassionate and dynamic environment.

Benefits

Health, dental, and vision insurance

401k match up to 4%

Monthly Wellness Services Reimbursement

Accrued PTO and sick/wellness days

Opportunities for growth and professional development

Qualifications

• Associate degree in healthcare administration or related area required, bachelor’s degree preferred.
• Customer service experience in a medical setting is preferred.
• Strong organizational and critical thinking skills needed.

Responsibilities

• Manage patient care and patient placement.
• Check patients in/out, verify insurance, and maintain accurate records.
• Schedule appointments and handle inbound calls.

Skills

Organizational skills

Critical thinking skills

Customer service

Education

Associate degree in healthcare administration

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Patient Care Coordinator - Arlington Heights

Arlington Heights

Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice Providers and Psychotherapists offer the latest medication, psychological assessment, and therapy treatment as we help guide our patients toward mental wellness and a balanced personal and professional lifestyle. Our team offers a broad range of specialties, services, and orientations to support and help all people regardless of their place in life. This multidisciplinary approach allows us to provide holistic care in psychiatry, psychotherapy and much more.

Patient Care Coordinators are instrumental in helping patients receive great care with the attention and follow-up they need for optimal healthcare experiences. This requires a flexible attitude, quick thinking and a caring disposition. Efficiently check patients in/out. Confirm fee slips and payments are correct. Ensure patient demographics are up to date for all patients. Schedule appointments, verify insurance coverage, and maintain accurate patient records. Answer the telephone pleasantly and efficiently. Maintain accurate cash handling and balance drawer at the end of each day. Educate patients on co pays, balances, insurance benefits and paperwork. Direct patients to the proper location based on their provider. Take and distribute all messages to providers and other staff, responsible for communicating between patients and providers.

Location: We are hiring a Patient Care Coordinator at the following clinic location:

• Clarity Clinic Arlington Heights - 2101 S. Arlington Heights Rd, Arlington Heights, IL 60005

In this role, you will:

• Manage patient care andpatient placement.
• Communicate and support providers.
• Handle inbound calls and answer patient questions and refill requests.
• Connect with new patients via phone and email.
• Coordinate and verify coverage with insurance carriers.
• Process pharmacy orders and respond to inquiries and issues regarding orders.
• Schedule appointments according to the procedure guidelines.
• Answer patient’s questions; check patients in and out; monitor and perform other front desk tasks as needed.
• Collect co-pays and or balances.
• Possess knowledge and understanding of the differencesbetween co pay, co-insurance, deductible, HMO, Prior authorization and other insurance terminology.
• Know which providers acceptwhich specificinsurances, where they are located, and know what therapists are taking new caseloads.
• Maintain complete and accurate patient records.
• Know the different types of medications and policy requirements for refills.
• Assist with patient emergency admission when necessary.
• Notify patients when providers have messages or instructions for them.
• Check telephone messages daily and email throughout the day to see confirmations, appointment requests, etc. and handle all requests.
• Provide referrals for continuing care.
• Locate and provide community resources to patients and their family members.
• Assist the care team with goal setting.
• Related duties as needed.

Perks and Benefits:

• Compensation: $20.00-$24.00 per hour (Full-time)
• Full comprehensive benefits package including health, dental vision, EAP services and more.
• Monthly Wellness Services Reimbursement
• 401k match up to 4%.
• Opportunities for growth and professional development.
• Accrued PTO and sick/wellness days.

Qualifications and Minimum Requirements:

• Associate degree in healthcare administration or related area of study required, bachelor’s degree preferred.
• Strong organizational skills
• Above average critical thinking skills
• One year or more working in a healthcare environment
• Experience with basic computer programs, such as Microsoft Office
• Customer service experience in a medical setting, preferred.
• Candidates with knowledge of / familiarity with outpatient therapy services desired.
• Active participant in the achievement of patient satisfaction
• Flexible to work at various office locations when needed.

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals to apply!

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.Only emails that come from claritychi.com are legitimate recruiting messages.

Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process.

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