Patient Care Coordinator (4549)

Infusion Solutions Inc.; Bellingham (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Infusion Solutions Inc. seeks a Patient Care Coordinator to support clerical and clinical tasks within the nursing department. You will coordinate Start of Care appointments, in-office and home visits, and patient discharges, while triaging calls and auditing patient charts. The role requires strong organizational and communication skills.

Experience with CareTend or similar systems is preferred, with a focus on patient-centered care and interdisciplinary teamwork in a clinical setting.

Qualifications

• High school diploma or GED required.
• Education in age groups from neonate to geriatric via schooling, experience or training.
• Ability to communicate effectively in English, both written and spoken.

Responsibilities

• Evaluate nurse staffing in the morning to determine coverage needs.
• Schedule SOC and in-office/home visits.
• Prepare SOC folders and patient teaching materials.
• Triages incoming calls; review and audit chart notes daily.
• Discharge patients and generate weekly visit reports.

Skills

Organizational skills

Scheduling coordination

Communication skills

Attention to detail

Team collaboration

HIPAA compliance

Problem solving

Education

High school diploma or GED

Associate degree or higher in healthcare

Tools

CareTend

Microsoft Office

Job description

Position Summary

The Patient Care Coordinator (PCC) supports both clerical and clinical functions to meet the needs of the nursing department. This role works closely with the Charge Nurse, pharmacists, and clinical liaisons to oversee daily scheduling tasks, including pending patients, Start of Care (SOC) appointments, routine in-office visits, and home visits. The PCC also assists with hospital discharges and ISI SOC coordination.

Position Summary

The Patient Care Coordinator (PCC) supports both clerical and clinical functions to meet the needs of the nursing department. This role works closely with the Charge Nurse, pharmacists, and clinical liaisons to oversee daily scheduling tasks, including pending patients, Start of Care (SOC) appointments, routine in-office visits, and home visits. The PCC also assists with hospital discharges and ISI SOC coordination. Additional responsibilities include triaging incoming nursing department calls and troubleshooting issues promptly. The PCC reviews patient chart documentation, logs nursing visits from RN-written itineraries, and runs reports to monitor visit completion and compliance. This position also provides coverage for the Scheduler and CNA during absences and breaks.

Essential Job Functions

• Evaluates nurse staffing in the morning to determine if coverage is needed or if schedules need to be rearranged.
• Participates in patient pending reports to review pending and hospitalized patients and helps assess RN availability to schedule Start of Care appointments. Scheduling for hospitalized patients is done collaboratively with the Charge Nurse.
• Prepares SOC folders with necessary CareTend documents and patient teaching materials and performs RN SOC Review after patient’s first appointment.
• Schedules in-office and home visits for patients with consideration of environmental conditions.
• Ability to cover for CNA and Scheduler duties during absences and breaks including preparing and scheduling next day's visits, greeting and rooming patients for in-office appointments, cleaning and preparing patient rooms between appointments, monitoring inventory, answering phones.
• Answers the phone promptly and communicates in a clear, courteous, friendly manner with patients, providers, and co-workers.
• Triages incoming phone calls from patients, doctors' offices, and other nursing facilities.
• Reviews and audits of chart notes and itineraries daily, reporting any discrepancies or errors to the Clinical Nurse Manager.
• Completes patient discharges daily.
• Aggregates weekly report for count of patient visits.
• Audit RN itineraries daily against documentation and input completed visits into the nursing log.
• Responsible for working with RN to interpret physician’s orders and scheduling according to orders.
• Provides education to clients and/or caregiver on treatment, ongoing care, and what to expect for appointments.
• Completes tasks and runs reports in required platforms.
• Facilitates patient complaints or issues to appropriate departments.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary ISI information.
• Participates in staff meetings and training.
• Maintains a clean, organized, and comfortable work environment.
• Maintains an adequate level of supplies.
• Promotes better understanding of facility policies in contact with patient families.
• Schedules patient appointments.
• Considers the culturally diverse needs of patients.
• Reviews on call messages daily and processes accordingly.
• Maintains clinical and facility records as indicated.
• Adheres to all agencies, payroll, billing and documentation of policies and procedures.
• Follows organization of infection control policies and procedures.
• Demonstrates proficiency in Microsoft Office Suite, CareTend, and other relevant software platforms.
• Performs other duties as assigned.

Duties, responsibilities, and activities may change at any time with or without notice to meet organizational needs.

Supervisory Responsibilities

• This role does not have any supervisory responsibilities.
• Reports To: Clinical Nurse Manager (and/or Charge Nurse, as applicable).

Qualifications

Required Education, Licensure & Experience

• High school graduate or general education degree (GED).
• Education in all age groups ranging from neonate to the geriatric population obtaining either in school education, experience or subsequent training.
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral and diagram form.
• Ability to deal with problems involving several variables in particular situations.
• Ability to communicate effectively in English, both verbally and in writing.

All requirements below are job-related and consistent with business necessity.

Preferred Education & Experience

• Associate’s degree or higher in healthcare administration, medical assisting, or a related field.
• Two (2)+ years of experience in healthcare coordination, infusion therapy, or home health settings.
• Experience with healthcare and scheduling platforms, including CareTend, or similar systems.
• Familiarity with home infusion services, specialty pharmacy, or nursing workflows.
• Experience supporting multidisciplinary care teams.
• Knowledge of insurance verification, authorization processes, or healthcare billing workflows.
• Additional language skills preferred.

Preferred qualifications are not required but are job-related and consistent with business necessity.

Core Competencies

• Strong organizational and scheduling coordination skills.
• Effective communication and customer service skills.
• Clinical coordination and understanding of physician orders.
• Attention to detail and accuracy in documentation and audits.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving and critical thinking.
• Team collaboration and interdisciplinary communication.
• Cultural competency and patient-centered care approach.
• Knowledge of confidentiality standards (HIPAA) and ethical practices.
• Proficiency in Microsoft Office Suite and healthcare systems, including CareTend.
• Knowledge of infection control policies and procedures.

Physical Demands

For physical demands of position, including vision, hearing, repetitive motion and environment, see the following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care. Requires a combination of prolonged standing, walking, and sitting throughout the workday. Frequent use of hands for typing, handling documents, and operating office equipment. Regular communication via phone and in person is required. Position involves pushing and pulling, as well as occasional bending and reaching. Must be able to lift and/or move up to 50 pounds on an occasional basis.

Work Environment

Primarily operates in a clinical office and infusion suite environment. Frequent interaction with patients, caregivers, providers, and interdisciplinary team members. Occasional exposure to fumes or airborne particles and toxic or caustic chemicals. Work is performed in medical environments requiring strict adherence to infection control protocols. Noise level is moderate and consistent with a healthcare setting.

Additional Eligibility Requirements

• Must pass a pre-employment background check and drug screen per company policy and applicable state law.
• Must maintain required immunizations per accreditation standards and company policy.
• Must provide proof of eligibility to work in the U.S.
• Must comply with company policies, codes of conduct, and required training.
• Must hold required licenses or certifications, if applicable.
• Must be available for required shifts or travel, if applicable.
• Must meet role-specific physical, technical, or experience requirements, if applicable.