Patient Care Coordinator | 3 East Stepdown | FT Days

1200 MH-Memphis Hospitals; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

1200 MH-Memphis Hospitals is looking for a qualified nursing professional to oversee patient care outcomes and coordinate nursing delivery in Memphis. The role involves supervising clinical staff, making patient rounds, and collaborating with the multidisciplinary team.

The ideal candidate must possess a Post-Graduate Nursing Certificate, have at least 1-3 years of nursing experience, and hold a valid Tennessee RN license. Join our team to make a difference in patient care delivery.

Qualifications

• Post-Graduate Certificate or Diploma Nursing is required.
• Preferred to have a Bachelor's Degree in Nursing.
• Must possess 1-3 years of nursing experience.

Responsibilities

• Make rounds on patients to ensure care delivery.
• Orchestrate patient flow and bed assignments.
• Assist with emergency situations and direct care.
• Troubleshoot patient safety issues during rounds.
• Ensure immediate response to patient concerns.
• Serve as primary contact for physicians.

Skills

Ability to convey information clearly

Assess team members' skills

Familiarity with care coordination processes

Strong knowledge of the Nurse Practice Act

Ability to process complex clinical information

Familiarity with healthcare technology

Education

Post‑Graduate Certificate or Diploma Nursing

Bachelor’s Degree Nursing

Nursing 1–3 years

Job description

Job Summary

Responsible for patient care outcomes through the coordinated delivery of nursing care for areas of responsibility. With guidance from the Clinical Director, deploys priorities for clinical quality, service and Associate development and retention. Ensures that a collaborative plan of care is implemented by Registered Nurses and other team members and assists professional nurses with the coordination of patient care with the multidisciplinary team.

What you will do

• Make rounds on patients to ensure that care is being delivered according to individualized patient care plan.
• Orchestrate patient flow and bed assignments within the shift.
• Assist with emergency situations, admissions/visits, and support staff in direct care activities.
• Troubleshoot for patient safety, assessments, and care issues during rounds and throughout shift.
• Ensure immediate response to patient and/or family concerns.
• Serve as primary point of contact for physicians and be responsive to physicians' needs.
• Make/ensure that appropriate assignments are made.
• Guide and collaborate with Case Managers to ensure appropriate patient resource use and movement.
• Support flow of information and communications including interdisciplinary information and communications from Clinical Director to Associates and from Associates to Clinical Director.
• Collaborate with support departments to ensure services needed for patient care are appropriate and timely.
• Delegate tasks appropriately and within licensure requirements.
• Participate in quality reviews for clinical care.
• Provide clinical leadership to Associates during the shift.
• Support Associate's development of skill and knowledge.
• Provide first line feedback to staff on performance.
• In collaboration with Clinical Director prepare and conduct performance evaluations as directed.
• Create a positive work environment and contribute to Associate retention.

Education and Training Requirements

• Post‑Graduate Certificate or Diploma Nursing (required)
• Bachelor’s Degree Nursing (preferred)
• Nursing 1–3 years (required)

Licenses and Certifications

• Registered Nurse Tennessee – Tennessee Board of Nursing (required)
• BASIC LIFE SUPPORT – American Heart Association (required)

Knowledge, Skills and Abilities

• Ability to convey information clearly and professionally to patients, families, and health care teams ensuring alignment with care plans.
• Assess team members' skills, delegate tasks appropriately and provide oversight to ensure high‑quality patient care.
• Familiarity with care coordination processes, discharge planning and resource management to ensure seamless transition of patients within care setting.
• Strong knowledge of the Nurse Practice Act and the scope of practice for a Registered Nurse.
• Ability to process complex clinical information using critical thinking to develop, implement, and support individualized care plans.
• Familiarity with healthcare technology that enhances patient safety and care efficiency (e.g., bar code scanning, electronic health records).

Supervision Provided by this Position

Supervises all clinical and support staff assigned to the team.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination.

• The physical requirements of this position are: medium work – exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform activities such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non‑invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.