Patient Care Coordinator

Villa Healthcare; Ypsilanti (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Daily pay

Tuition reimbursement

401(k) with company match

Medical insurance

Paid time off

Job summary

Villa Healthcare is looking for a dedicated Patient Care Coordinator to enhance the resident experience at Villa At Parkridge. This role involves assisting residents during their transition to the facility and ensuring their comfort, safety, and well-being.

The ideal candidate will support residents with daily activities, collaborate with nursing staff, and maintain clear communication regarding resident needs.

Qualifications

• One year of experience in a relevant role preferred.
• High school diploma or equivalent is required.
• Experience working in a healthcare setting is needed.

Responsibilities

• Greet new residents and assist with orientation.
• Support residents with daily needs and activities.
• Collaborate with the interdisciplinary team.

Skills

Verbal and written communication

Positive rapport with patients

Computer skills

Experience in healthcare

Ability to assist residents

Education

High school diploma or equivalent

At least one year in relevant role

Experience in healthcare setting

Job description

Villa At Parkridge is seeking a Patient Care Coordinator to join their team! The Patient Care Coordinator supports residents in their transition to and throughout their stay within the facility by assisting with daily needs, activities, and comfort measures. This position works collaboratively with Nursing, Admissions, and Interdisciplinary Team members to ensure a welcoming, person-centered experience. The Patient Care Coordinator assists with admission activities, including welcoming new residents, orienting them to their new home, and facilitating introductions to their care team to promote comfort, dignity, and continuity of care.

Patient Care Coordinator Duties and Responsibilities:

• Greets and welcomes new residents upon admission and assists with orientation to the facility, including touring the resident through their new home and reviewing available services and amenities.
• Assists residents with daily non-clinical needs to promote comfort, safety, and overall well-being.
• Supports residents with daily activities and routines in accordance with individualized care plans and personal preferences.
• Collaborates with Nursing and the Interdisciplinary Team to ensure new residents are introduced to their care team and that immediate needs are communicated and addressed.
• Assists with room readiness to ensure the resident’s environment is clean, organized, personalized, and welcoming upon arrival.
• Communicates resident concerns, preferences, and feedback to the appropriate department to ensure timely follow-up and resolution.
• Maintains positive rapport with residents and families, promoting a supportive and person-centered environment.
• Assists with admission-related processes and documentation as directed to ensure a smooth transition into the facility.
• Participates in daily team meetings or rounds as requested to provide updates on new admissions and resident needs.
• Supports resident engagement and encourages participation in facility programs and activities as appropriate.
• Perform all other duties, as assigned.

Patient Care Coordinator Skills and Abilities:

• Ability to relate positively, effectively, and appropriately and independently with patient and families.
• Experience working on Care Transition Unit would be preferred.
• Strong verbal and written communication skills in English to perform the tasks required.
• Sufficient computer skills required to perform duties.

Patient Care Coordinator Education and Experience:

• High school diploma or equivalent.
• At least one year of prior experience in a relevant role, preferred.
• At least one year of experience working in a healthcare setting.

Physical Requirements:

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.
• Meet all health requirements as needed.
• Dialogue concerning ADA reasonable accommodations are always available upon request – i.e., the interactive process.

Villa Healthcare Full-Time Benefits:

• Daily Pay & Competitive Compensation
• Tuition Reimbursement Program
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Access to Villa Perks, an Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!

Why Villa?

At Villa, we believe great care begins with how we treat our people. When our team members feel supported, respected, and empowered, better outcomes follow for residents and their families.

Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Villa, you are not just building a career. You are becoming part of a team united by purpose.

We support our team members through mentorship, professional development, and a culture built on collaboration, trust, and growth, so you can continue to learn, contribute, and make a meaningful impact.

Villa Healthcare has a long and successful history of providing both short- and long-term skilled nursing care. We are committed to personalized, integrated care that considers the total well-being of every guest and their family members and goes beyond simply meeting expectations. This commitment is reflected in our empathetic and respectful culture, where we honor individual preferences and needs so each guest can feel at home while working toward optimal health outcomes.

At Villa, we believe in making people better, and our B.E.T.T.E.R Service Excellence Code of Conduct guides how we show up every day. As a member of the Villa team, employees are expected to uphold these standards by Being welcoming to all, Establishing meaningful relationships, demonstrating Trust and respect, supporting Teamwork, Engaging and communicating openly, and Recognizing one another’s contributions.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.