PCC - General Offices

Talentify; Downey (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Healthcare benefits (Medical, Dental,

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to greet patients warmly, introduce them to our office, coordinate treatment services, and build lasting relationships.

The role emphasizes exceptional communication, customer service, and a talent for sales within a dental setting. The PCC will manage appointment scheduling, discuss treatment options and insurance, and ensure patient records and financial transactions are accurate while maintaining privacy and safety

Qualifications

• High school diploma or equivalent required.
• At least 2 years in customer service, sales, receptionist, or equivalent in healthcare/dental setting preferred.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication with patients, staff, and third-party stakeholders.

Responsibilities

• Greet and welcome patients professionally.
• Maintain daily schedule and coordinate future appointments with patients and staff.
• Explain treatments, costs, insurance, and payment options to patients.
• Follow up with patients after visits to build lasting relationships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel for training and to perform job functions as needed.

Skills

Communication skills

Customer service

Sales

Education

High school diploma

Tools

Denticon

Dentrix

Job description

Overview

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner


• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff


• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options


• Contact patients to follow up on visits and to build lasting patient relationsships


• Ensure compliance with health, privacy, and safety regulations


• Travel as needed for training and to perform job functions

Benefits for FT Employees

• Healthcare Benefits (Medical, Dental, Vision)


• Paid time Off


• 401(k)


• Employee Assistance Program

Qualifications

• Minimum of high school diploma or equivalent required


• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting


• Experience with dental practice management software such as Denticon/Dentrix preferred


• Excellent communication skills to interact with patients, office staff, and third party stakeholders


• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.