Patient Care Coordinator

VytlOne; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Mental health resources

Blue Cross Blue Shield PPO

Employer-matched 401k Plan

Industry-leading PTO

Life/AD&D insurance

Job summary

VytlOne seeks a Patient Care Coordinator to join our remote specialty pharmacy team. This role supports patients, handles refills, data entry, and coordinating deliveries while ensuring HIPAA compliance and quality service. A Pharmacy Technician or strong customer service background is ideal.

Work-from-home flexibility is offered across the continental US, with comprehensive health benefits and a collaborative team environment. Compensation is competitive for the role and location.

Qualifications

• Previous pharmacy experience and patient-based service.
• Retail experience preferred, but not required.
• Strong customer service experience.
• Proficient with Outlook, Excel and Word; quick to learn new software.

Responsibilities

• Answer new referral intake and/or refill calls in a timely and professional manner.
• Update information in the computer system accurately.
• Contact patients to collect information for their medical charts.
• Schedule deliveries and arrange shipping as needed.
• Participate in performance improvement processes and team initiatives.
• Maintain accurate and complete patient records.

Skills

Pharmacy Technician

Customer Service

Retail Pharmacy

Education

High school diploma

College degree preferred

Tools

Outlook

Excel

Word

Job description

Overview

Patient Care Coordinator - Remote

Continued growth at VytlOne (formerly Maxor) has created an opportunity for a Patient Care Coordinator to join our growing Specialty Pharmacy. This is an excellent opportunity for a Pharmacy Technician or Customer Service professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team. This position is remote and candidate can reside within the continental US.

Our Company

We're VytlOne and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.

The estimated compensation for this position is $19 an hour.

Responsibilities

Responsibilities

• Meets performance standards and expectations.
• Follows all Company policies and procedures.
• Assists with projects as necessary.
• Assists other areas as needed.
• Assists in compiling necessary reports and/or audit information as requested.
• Works cooperatively with other staff members to promote a positive and team oriented work environment.
• Assists in maintaining cleanliness and orderliness of the pharmacy.
• Participates in the Performance Improvement/Quality Management Process.
• Maintains accurate and complete patient records.
• Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
• Exemplifies excellence in customer communications and service.
• Meets performance standards and expectations.
• Has a good understanding and working knowledge of all Maxor policies and procedures, accreditation requirements and HIPAA operational guidelines.
• May be included in after hours on-call rotation.
• Maintains regular attendance per established policies.
• Perform other job-related duties as assigned.

Patient Care Coordinator Job Duties:

• Answer new referral intake and/or refill calls in a timely and professional manner.
• Accurately updates information in the computer system.
• Contact patient to collect information necessary to establish his/her medical chart.
• Schedules delivery for patient refills.
• Sets up shipping arrangements as needed.
• Participates in the Performance Improvement Process.
• Assists in co-pay collections, which require communication with the patient.
• Works cooperatively with others in all departments.
• Maintains accurate and complete patient records.
• Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
• Exemplifies excellence in customer communications and service standards.
• Has a good understanding and working knowledge of all Maxor policies and procedures, and HIPAA operational guidelines, Medicare requirements and other contract guidelines.
• Participates in after hour’s on-call rotation – voluntary, not required.
• Maintains good inter/intra departmental relationships. Works to create an amiable atmosphere within the department and company.
• Responds to change, performance improvement support, professional growth, and met development goals

Qualifications

Education:

• High school diploma or equivalent. College degree preferred
• Active Pharmacy Tech certification preferred, but not required

Experience:

• Previous pharmacy experience and patient based service
• Retail preferred, but not required
• Strong customer service experience
• Comfortable with Outlook, Excel, Word, and aptitude for learning how to use new software systems

Knowledge, Skills, and Abilities:

• Excellent communication and customer service skills, both verbal and written
• Working knowledge of computer software, specifically Microsoft Office and Outlook
• Ability to problem solve and multi-task
• Ability to accurately enter data into multiple software systems
• Demonstrated organizational skills
• Ability to work with a diverse group of people, including patients and physicians

WE OFFER

At VytlOne, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.

We offer highly competitive compensation and comprehensive health benefits including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

The innovative spirit at VytlOne will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the VytlOne team!

VytlOne is an EOE, including disability/vets.