Prescription Access Liaison - JPS Health Outpatient Infusion Pharmacy

VytlOne; Fort Worth (TX); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Employer-matched 401k Plan

Industry Leading PTO Plan

Rx, dental, vision, FSA

Company paid life/AD&D, short & long‑v

Job summary

VytlOne, managing the Specialty Pharmacy at JPS Health Network in Fort Worth, TX, seeks a Prescription Access Liaison. The role analyzes patient needs, coordinates referrals, and navigates insurance/assistance processes to ensure timely access to prescribed therapies.

Strong communication with clinicians, patients, and staff is essential. Ideal candidates have a Texas Pharmacy Tech license, relevant certifications, and 2+ years in pharmacy support.

Qualifications

• High School Diploma or equivalent.
• Clear/Active Texas Pharmacy Technician license required.
• PTCB or NHA Certification required.
• Minimum of two (2) years of Pharmacy Tech experience.
• Specialty pharmacy experience preferred within health system/hospital.

Responsibilities

• Answer new referral intake and/or refill calls promptly.
• Input new referrals and update information in designated systems.
• Coordinate with referral source to initiate services for new patients.
• Enter new referral prescriptions and verify accuracy with a pharmacist.
• Contact patients to complete pharmacy profiles accurately.
• Communicate benefit/authorization information to stakeholders via email.
• Discuss financial obligations with new patients and assist funding options.
• Follow up on authorizations to ensure dispensing readiness.
• Schedule dispensing calendar for new or refill customers.
• Set up shipping arrangements as needed.
• Assist in co-pay collections and coordinating shipments.
• Maintain accurate and complete patient records and reports.
• Participate in training, meetings, and continuous improvement.
• Ensure compliance with policies and maintain a positive, helpful approach.

Skills

Customer service

Interpersonal skills

Data entry

EMR software

Education

Texas Pharmacy Technician license

PTCB or NHA Certification

High School Diploma or equivalent

Job description

Overview

Prescription Access Liaison - Full Time - JPS Health Specialty Pharmacy

Pay:$62,000/year, DOE - paid as an hourly employee, no overtime expected.

VytlOne (formerly Maxor National Pharmacy Services) is seeking a dedicated, compassionate and customer focused Prescription Access Liaison to join our amazing specialty pharmacy team at JPS Health. An integral part of the care team, the Prescription Access Liaison will work independently and establish strong, credible relationships with patient, clinicians, and internal pharmacy staff to help provide high level, specialized prescriptive care to patients beyond the scope of routine pharmacy practice in a timely and professional manner. This is your chance to work in a specialty pharmacy that prioritizes a team-based approach, collaborating closely with providers and clinic staff, to ensure optimal care for patients. VytlOne manages the Specialty Pharmacy at JPS Health Network in Fort Worth, TX.

About VytlOne

At VytlOne, we’re transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. With more than 92 years of experience providing customers and patients with exceptional pharmacy services, VytlOne has earned the reputation as a premier employer by offering rewarding career opportunities at competitive pay rates.

About JPS Health

JPS Health Network is a $950 million, tax-supported health care system for Tarrant County in North Texas. Licensed for 578 beds, the network includes an acute care hospital and more than 40 community-based clinics, including 19 school-based clinics. John Peter Smith Hospital is home to Tarrant County’s first and only Level 1 Trauma Center, its only psychiatric emergency services site and has the largest hospital-based family medicine residency program in the nation.

Why JPS?We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three rules:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you! CEO Magazine named JPS Health Network the Outstanding Health System for the Dallas-Fort Worth region during its 2020 Excellence in Healthcare Awards.

Responsibilities

ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):

• Answer new referral intake and/or refill calls in a timely and professional manner.
• Accurately input new referrals and update information in designated computer systems as appropriate.
• Coordinate with referral source to obtain all necessary information to initiate services for new patient referrals.
• Enter new referral prescriptions into computer and have pharmacist verify accuracy of prescription entries.
• Contact patients to collect information necessary to establish and maintain pharmacy profiles completely and accurately.
• Communicate to stakeholders the necessary information to obtain benefit information, authorization, reauthorization, and reimbursement by e-mailing and scanning pertinent medical information.
• Discuss financial obligations with new patients.
• Address insurance issues that require alternate funding. Work with clinical staff and patient assistance personnel. Register and/or open patients with manufacturer reimbursement programs, as needed.
• Follow up on authorizations to ensure they are achieved prior to dispensing.
• Schedule dispensing calendar for new or refill customers.
• Set up shipping arrangements as needed.
• Assists in co-pay collections, which require communication with the patient.
• Review dispensing calendar and assist with the completion of all order entries and shipments each day.
• Assist the dispense technicians as needed regarding required refill requests that are discovered at time of dispensing.
• Assist in ordering medications and supplies, audit receipt of goods, review invoices to ensure correctness and route to appropriate contact.
• Gather medications and supplies, labels, and have shipments verified for correctness by the pharmacist.
• Follow up on any shipping exceptions to ensure patient is aware of any possible delays.
• Maintain accurate and complete patient records.
• Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
• Participate in the Performance Improvement Process.
• Exemplify excellence in customer and client communication and service standards.
• Assist the dispense technicians as needed regarding required refill requests that are discovered at time of dispensing.
• Assist in compiling necessary reports and/or audit information.
• Assist in maintaining cleanliness and orderliness of the pharmacy.
• Maintains accurate and complete patient records.
• Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
• Exemplify excellence in customer communications and service standards.
• Promptly report any allegations of impropriety to the Compliance Department.
• Comply with VytlOne’s Ethical Business Conduct policy and VytlOne's Compliance Program.
• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Complete required training, as assigned, within the established timeframes.
• Must be able to cope with the mental and emotional stress of the position.
• Maintain regular attendance in accordance with established policies and procedures.
• Perform other job-related duties as assigned.

Qualifications

Education and Experience:

• High School Diploma or equivalent
• Clear/Active Texas Pharmacy Technician license required
• PTCB or NHA Certification required
• Minimum of two (2) years of Pharmacy Tech experience
• Specialty pharmacy experience highly preferred, with specialty pharmacy experience within a health system/hospital an extra bonus

Knowledge, Skills, and Abilities:

• Must be able to comply with the clients’ occupational health requirements.
• Ability to follow established safety, infection control, environmental and isolation practices, and procedures always.
• Interpersonal skills required to interact effectively with patients and staff.
• Working knowledge of computer software including but not limited to software applications, data entry, EMR documentation, and email.
• Customer service experience.
• Flexible to address any pharmacy need that may arise, especially those that are unexpected or sudden.
• Ability to prioritize and self-manage workload.
• Ability to analyze information and identify inconsistencies.
• Continuous problem solving and quality improvement skills.
• Ability to operate various types of pharmacy computer software and equipment.
• Ability to access patient/drug information systems and accurately enter data into computer
• Excellent organizational and communication skills, both written and verbal.

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Why Should You Choose VytlOne

Maxor offers a culture that promotes teamwork and where employees are valued as the Company’s best asset.We work hard, but we make sure to have fun along the way, too. Competitive hourly pay, plus a great benefits package are available including:

• $850 individual, annual medical deductible
• $25 office visit copays;
• Low biweekly premiums;
• Company paid basic life/AD&D, Short and Long-term disability insurance;
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan
• Industry Leading PTO Plan
• Pharmacy Technician Career Laddering Program
• And more!

The innovative spirit at VytlOne will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the VytlOne team!

VytlOne is an EOE, including disability/vets