Patient Care Coordinator

Maxor National Pharmacy Services, LLC; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Maxor National Pharmacy Services is seeking a Patient Care Coordinator to join their Specialty Pharmacy team. This remote position is ideal for individuals with pharmacy or customer service experience, focusing on enhancing patient care through effective communication and organizational skills. The role involves managing patient interactions, ensuring accurate record-keeping, and contributing to a positive team environment. Maxor values teamwork and offers a competitive salary and benefits package.

Benefits

$850 individual, annual medical deductible

$25 office visit copays

Low biweekly premiums

Company paid basic life/AD&D, Short and Long-term disability insurance

Rx, dental, vision, short-term disability, and FSA

Employer-matched 401k Plan

Industry Leading PTO Plan

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous pharmacy experience and strong customer service skills are essential.
• Active Pharmacy Tech certification preferred but not required.

Responsibilities

• Answer new referral intake and refill calls in a timely manner.
• Maintain accurate and complete patient records.
• Participate in pharmacy orientation and training programs.

Skills

Communication

Customer Service

Problem Solving

Multi-tasking

Organizational Skills

Education

High school diploma or equivalent

College degree preferred

Active Pharmacy Tech certification preferred

Tools

Microsoft Office

Outlook

Job description

Overview

Continued growth at Maxor has created an opportunity for a Patient Care Coordinator to join our growing Specialty Pharmacy. This is an excellent opportunity for a Pharmacy Technician or Customer Service professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team. This position is remote and candidate can reside within the continental US.

Our Company

We're Maxor and we're building a different kind of pharmacy company. We'retransforming the pharmacy industry to create healthier lives through purposeful engagementacross Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.

Our Locations

The Maxor workforce brings robust experience, diverse perspectives and passion from over 1,000 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices.

Responsibilities

ESSENTIAL FUNCTIONS APPLICABLE TO ALL ROLES/DUTIES:

(This document in no way states or implies that these are the only duties to be performed by the employee occupying this position)

Meets performance standards and expectations.

Follows all Company policies and procedures.

Assists with projects as necessary.

Assists other areas as needed.

Assists in compiling necessary reports and/or audit information as requested.

Works cooperatively with other staff members to promote a positive and team oriented work environment.

Assists in maintaining cleanliness and orderliness of the pharmacy.

Participates in the Performance Improvement/Quality Management Process.

Maintains accurate and complete patient records.

Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.

Exemplifies excellence in customer communications and service.

Meets performance standards and expectations.

Has a good understanding and working knowledge of all Maxor policies and procedures, accreditation requirements and HIPAA operational guidelines.

May be included in after hours on-call rotation.

Maintains regular attendance per established policies.

Perform other job-related duties as assigned.

Patient Care Coordinator Job Duties:

Answer new referral intake and/or refill calls in a timely and professional manner.

Accurately updates information in the computer system.

Contact patient to collect information necessary to establish his/her medical chart.

Schedules delivery for patient refills.

Sets up shipping arrangements as needed.

Participates in the Performance Improvement Process.

Assists in co-pay collections, which require communication with the patient.

Works cooperatively with others in all departments.

Maintains accurate and complete patient records.

Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.

Exemplifies excellence in customer communications and service standards.

Has a good understanding and working knowledge of all Maxor policies and procedures, and HIPAA operational guidelines, Medicare requirements and other contract guidelines.

Participates in after hour’s on-call rotation – voluntary, not required.

Maintains good inter/intra departmental relationships. Works to create an amiable atmosphere within the department and company.

Responds to change, performance improvement support, professional growth, and met development goals

Qualifications

Education:

• High school diploma or equivalent. College degree preferred
• Active Pharmacy Tech certification preferred, but not required

Experience:

• Previous pharmacy experience and patient based service
• Retail preferred, but not required
• Strong customer service experience
• Comfortable with Outlook, Excel, Word, and aptitude for learning how to use new software systems

Knowledge, Skills, and Abilities:

• Excellent communication and customer service skills, both verbal and written
• Working knowledge of computer software, specifically Microsoft Office and Outlook
• Ability to problem solve and multi-task
• Ability to accurately enter data into multiple software systems
• Demonstrated organizational skills
• Ability to work with a diverse group of people, including patients and physicians

Why Should You Choose Maxor?

Maxor offers a culture that promotes teamwork and where employees are valued as the Company’s best asset.We work hard, but we make sure to have fun along the way, too. Competitive salary, plus a great benefits package are available including:

• $850 individual, annual medical deductible
• $25 office visit copays;
• Low biweekly premiums;
• Company paid basic life/AD&D, Short and Long-term disability insurance;
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan
• Industry Leading PTO Plan
• And more!

The innovative spirit at Maxor will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the Maxor team!

To Apply: please go online athttps://careers-maxor.icims.com/

Maxor is an EOE, including disability/vets