Patient Care Coordinator

Phpmcs; United States; Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

PTO

Employee Assistance Program (EAP)

Job summary

Alpine seeks a Patient Care Coordinator to support Medicare patients with care transitions in a primary care setting. The hybrid role blends remote coordination (about 80%) with periodic clinic hours, focusing on high‑risk patients, follow‑ups, and collaboration with PCP teams.

You will manage transitions of care, post-discharge actions, and documentation, while educating patients on self‑management and leveraging EMR tools to flag C-SNP members and track outcomes.

Qualifications

• Two years of experience as a Medical Assistant; certification preferred.
• Excellent knowledge of healthcare administration and patient care processes.
• Strong understanding of clinical practices and care coordination.
• Bilingual English/Spanish.
• Value-based care & Medicare Advantage experience with care navigation or care coordination.
• Knowledge of Billing and Insurance claims.
• Certified Patient Care Coordinator (CPCC) CCMA certification preferred with primary care exposure.

Responsibilities

• Collaborate with clinical teams to ensure comprehensive care and pre-visit planning.
• Serve as information conduit between healthcare entities and care teams.
• Engage patients in health improvement activities and education to avoid ED visits.
• Monitor patient utilization events and document occurrences.
• Perform 48-hour follow-ups post hospital visits and coordinate TCM scheduling.
• Coordinate with PHP Care Management Team on C-SNP members in the office panel.
• Support scheduling for high-risk, complex patients.
• Maintain confidentiality and adhere to HIPAA regulations.

Skills

Care coordination

Bilingual (English/Spanish)

HIPAA compliance

Communication skills

Education

Certified Patient Care Coordinator (CPCC)

CCMA certification

Job description

Job Description: The Patient Care Coordinator plays a pivotal role in care coordination and healthcare service management for the Medicare patient population within the primary care practice. Collaborating closely with healthcare providers, the Patient Care Coordinator ensures seamless transitions of care and supports follow-up engagement of high risk or vulnerable patients within the practice. The Patient Care Coordinator duties involve patient-facing tasks, facilitating smooth communication, support, and assistance throughout the patient's healthcare journey. The position demands a comprehensive understanding of clinical care delivery, coupled with robust communication abilities, all aimed at elevating patient satisfaction and care quality. This is a hybrid role with approximately 80% remote work and periodic working hours in supported clinics.

ESSENTIAL FUNCTIONS

• Collaborate with clinical teams to ensure comprehensive care for responsible patients, including pre-visit planning and retrieval of post-discharge summaries.
• Serve as an essential conduit of information flow between healthcare entities and our care teams and systems.
• Engage patients in health improvement activities and educate them on self-management tasks to avoid unnecessary ED visits and hospitalizations.
• Support team huddles to enable clinic team to review active hospital census and population health data to close gaps in care, identify high risk patients in need of a visit, and review utilization trends.
• Actively manage a panel of high risk patients, anticipating their needs, addressing barriers to care, and coordinating with their attributed PCP care team to provide them access to care.
• Collaborate with patients, physicians, and care team members to assess progress toward health goals and ensure consistent documentation of patient self-management measures and progress.
• Maintain confidentiality and adhere to HIPAA regulations.
• Treat all individuals with dignity and respect.
• Participate in professional development activities.
• Monitor various platforms to stay informed of patient utilization events such as hospital admissions, ED visits etc. and document occurrences.
• Perform and document transitional care activities, including 48-hour follow-ups post hospital visits, medication reviews, obtaining hospital records, and TCM visit scheduling.
• Collaborate with healthcare providers and staff to identify patients for care transition services.
• Support providers in regular engagement and scheduling for high-risk, complex patients.
• Collaborate with Medical Receptionists, Medical Assistants and clinicians to proactively identify gaps in care and risks that may lead to avoidable hospitalizations during patient visits.
• Coordinate with the PHP Care Management Team to address issues with C-SNP members in the office’s panel.
• Ensure patient’s health plan is flagged appropriately in the EMR, including flagging new C-SNP members.
• Provide clinical follow-up with patients as needed and offer guidance on effective care transitions.
• Support use of coding tools in the clinic during patient visits to capture chronic conditions.
• Maintain accurate and timely documentation of care coordination activities.

QUALIFICATIONS

• Two years of Experience as a Medical Assistant, Certification is preferred
• Excellent knowledge of healthcare administration and patient care processes
• Strong understanding of clinical practices and care coordination
• Knowledge of Medical Terminology Experience with Electronic Medical Records Management Preferred
• Bilingual (English/Spanish)
• Value-based care & Medicare Advantage Experience with care navigation or care coordination to include transitions of care support
• Knowledge of Billing and Insurance claims.
• Certified Patient Care Coordinator (CPCC) CCMA certification preferred with experience in primary care setting or care management a plus

COMPENSATION

Salary Range: Hourly Pay Range: $17.45 -$24.00 hourly

Additional Compensation: Eligible for quarterly performance bonus based on individual and/or company performance

BENEFITS

Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)

APPLICATION DEADLINE

Open until filled. Applications will be reviewed on a rolling basis.

COMPANY CULTURE

Alpine is growing, and we welcome new talent to our highly collaborative and diverse team. We are passionate about building a leading national organization that enables physicians to focus on the joy of practicing medicine, and supports the ongoing transition to value-based care for senior populations. Alpine brings this same level of passion to employee engagement, career development and progression. If this aligns with your career goals, then look no further. Grow with us!