Patient Care Coordinator

U.S. Physical Therapy; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

401k and health benefits

Dental coverage and generous PTO

Professional development opportunities

Employee discount plans

EAP

Job summary

Lincoln Orthopedic Physical Therapy is seeking a friendly Patient Care Coordinator to be the first point of contact for patients. You will greet patients warmly, collect information, verify insurance, and coordinate appointments in a fast-paced clinical setting.

The role requires strong organizational and communication skills, attention to detail, and the ability to multitask while delivering excellent patient service.

Qualifications

• High school diploma or GED required.
• Experience in medical front office or healthcare administration preferred.
• Experience verifying insurance benefits and obtaining authorizations preferred.
• Proficient in Microsoft Office and EMR systems.

Responsibilities

• Register new patients and collect demographic, insurance, and financial information.
• Schedule, reschedule, and confirm appointments using electronic scheduling systems.
• Verify insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limits.
• Obtain prior authorizations, referrals, and precertifications for timely care.
• Explain benefits and estimated financial responsibility to patients.
• Collect copayments and process payments per office procedures.
• Communicate scheduling needs and patient concerns with therapists.
• Answer multi-line phones and respond to patient inquiries.

Skills

Customer service

Attention to detail

Organizational skills

Time management

Multitasking

Teamwork

Verbal and written communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

EMR system

Job description

Company Description

Since 1982, Lincoln Orthopedic Physical Therapy has been a trusted provider of outpatient orthopedic physical therapy services in the Lincoln community. Known for clinical excellence and personalized patient care, our practice specializes in the evaluation and treatment of orthopedic conditions while serving individuals with a wide range of rehabilitation needs. We are committed to fostering a collaborative, patient-centered environment where clinicians are empowered to deliver exceptional care and continue growing professionally.

• Competitive compensation
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive
• A collaborative, supportive, family-friendly work environment
• The opportunity to work alongside highly skilled clinicians and an exceptional support team
• A company culture focused on investing in its people and celebrating success

Job Description

We're looking for a friendly, organized, and motivated Patient Care Coordinator to become the first impression of our practice. If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering outstanding customer service, we'd love to meet you. Welcome patients with professionalism, warmth, and compassion.

• Register new patients and accurately collect demographic, insurance, and financial information
• Schedule, reschedule, and confirm patient appointments using electronic scheduling systems
• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations before treatment
• Obtain and track prior authorizations, referrals, and precertification's to ensure timely patient care
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Collect copayments, balances, and process patient payments according to office procedures
• Communicate effectively with therapists regarding scheduling needs and patient concerns
• Answer multi-line phones and respond promptly to patient inquiries

Qualifications

• High school diploma or GED required
• Minimum of one year of medical front office, medical receptionist, or healthcare administrative experience preferred
• Experience verifying insurance benefits and obtaining prior authorizations is preferred.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Experience with electronic medical records (EMR) preferred
• Strong computer and data entry skills with excellent attention to detail
• Outstanding verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask while maintaining accuracy in a fast-paced environment
• Dependable, self-motivated, and adaptable to changing priorities
• Positive attitude with a strong commitment to teamwork and patient-centered care

Additional Information

The ideal candidate is someone who:

• Loves interacting with people and creating positive first impressions
• Takes ownership of their work and follows through on commitments
• Thrives in a collaborative, team-oriented environment
• Maintains professionalism under pressure
• Is organized, proactive, and solutions-focused
• Understands that exceptional patient care begins at the front desk

If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join LOPT and become part of a team dedicated to helping our patients move better, feel better, and live better.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [e-mail]