Patient Care Coordinator

Serenity Mental Health Centers; Town of Texas (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading mental health services provider is seeking a Patient Care Coordinator at their Las Colinas, TX office. This role involves connecting with patients to facilitate access to life-saving treatments. No prior healthcare experience is required, making this a great opportunity to begin a career in healthcare.

Benefits

Insurance benefits (Medical, Dental, Vision)

401K

20 days off annually (10 PTO days and 10 Holidays)

Employee access to treatment options

Access to onsite gym and game room

Accelerated career growth opportunities

Qualifications

• High School Diploma/GED required.
• Strong customer service mindset is essential.
• Previous customer service experience is required.

Responsibilities

• Connecting with patients via phone.
• Help educate patients about TMS and Ketamine.
• Coordinate patient care with clinics.

Skills

Customer service

Communication

Problem-solving

De-escalation skills

Education

High School Diploma/GED

Job description

PCC (Patient Care Coordinator)
Onsite – Las Colinas, TX

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Patient Care Coordinator for our Las Colinas, TX office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.

Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

*Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment).

Benefits

• Accelerated healthcare career growth – rapid advancement opportunities

• Insurance benefits (Medical, Dental, Vision) and 401K

• 20 days off annually (10 PTO days and 10 Holidays)

• Employee access to Serenity’s treatment options

• Access to corporate onsite gym, game room and other amenities

• Open to full or part time
  

Responsibilities

• Connecting with patients via phone

• Help solve problems and educate patients about TMS and Ketamine

• Coordinate with clinics for patient care

• Other relevant duties as needed.
  

Qualifications

• High School Diploma/ GED.

• Strong customer service mindset.

• Previous experience in customer service required

• Excellent verbal and written communication, and basic math skills.

• Well-versed in de-escalation skills and ability to connect with individuals.
  

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

• About Serenity Healthcare

• Serenity’s Provided Services

• Meet our Patients