Part-Time Associate Patient Care Coordinator

UnitedHealth Group; Wantagh (NY); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group in Wantagh, NY is seeking a friendly, patient-focused Part-Time Associate Patient Care Coordinator to join Optum Pediatric Urgent Care. You will support registration, scheduling, insurance verification, and coordination of follow-up care while providing excellent customer service.

The role offers a 20.5-hour work week with a flexible evening/ weekend schedule, and opportunities to cross-train as a medical assistant within a supportive care team.

Qualifications

• Minimum high school diploma or GED required.
• Experience in customer service or healthcare front desk is preferred.
• Proficiency with computer systems and multi-monitor setups suggested.

Responsibilities

• Greet patients and family members with a friendly attitude.
• Assist patients with sign-in and registration processes.
• Schedule appointments for new and established patients.
• Verify insurance and assist with patient payments according to policy.
• Answer calls promptly and direct messages as needed.
• Enter patient demographics and insurance information into Epic.
• Coordinate referrals and follow-up care as needed.

Skills

Customer service

Medical front office

Multitasking

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EPIC

Job description

Optum NY/NJ, is seeking a Part-Time Associate Patient Care Coordinator to join our team in Wantagh, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Optum Pediatric Urgent Care of Wantagh, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Part-Time Associate Patient Care Coordinator to join our team. Part-Time Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule

Office is open seven days a week. This role would consist of a 20.5-hour work week, between the hours of 7:00 am to 10:00 pm including holidays. The schedule will be determined by the supervisor upon hire. (tentative schedule Monday and Tuesday 2:50 pm to 10:00 pm and Saturday 1:50 pm to 10:00pm)

Location

1167 Wantagh Avenue, Wantagh, NY 11793

Primary Responsibilities

• Greets patients, family members and guests with a friendly smile
• Assists patients with signing in and completing registration
• Schedule appointments for new or established patients
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Obtain referrals
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Enters and scans patient's demographic and insurance information into Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Sends patient records to primary care physician
• Ability to be cross trained as a medical assistant
• Enters and scans patient's demographic and insurance information into Epic
• Ability to arrive on time and abide by the code of conduct per Optum\UHG
• Assists with other tasks as assigned

What are the reasons to consider working for UnitedHealth Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma or GED
• 1+ years of computer proficiency experience (be able to work with multiple monitors at one time)
• 1+ years of customer service or Healthcare related experience
• Ability to travel to other offices if needed for coverage
• Ability to abide by the code of conduct per Optum\UHG
• Ability to be cross trained as a medical assistant

Preferred Qualifications

• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• Knowledge of insurance carriers and managed care plans
• Bi-Lingual English and Spanish
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.