Patient Care Coordinator

ONCOCARE MEDICAL PTE. LTD.; Town of Islip (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated Patient Coordinator to enhance patient experience by facilitating communication between patients and healthcare staff. Key responsibilities include patient follow-ups, coordination of care, and administrative support during clinic operations. The ideal candidate will possess strong social skills, be proactive in assisting patients throughout their care journey, and demonstrate a team-oriented approach in a fast-paced environment.

Qualifications

• Candidate must possess at least a GCE 'O' level.
• Willingness to learn new skills & knowledge.
• Computer literate and proficient in basic computer software.

Responsibilities

• Before consultation, confirm appointments and remind patients to bring necessary reports.
• Serve as liaison between patients and healthcare providers to coordinate care.
• Conduct random check-ins with patients to assess support needs.

Skills

Communication

Teamwork

Computer literacy

Social skills

Education

GCE 'O' level

Job description

• New Patient Facilitation

- Before the consultation, call to confirm the appointment and remind patients to bring the necessary reports

- After the consultation, follow up with new patients to offer additional support, answer questions, educational materials and resources to ensure they understand their treatment plan and make informed decisions regarding their care

- Provide orientation and guidance on the next steps in their care journey (what to expect), including follow-up appointments, referrals, and billing.

• Coordination of Care

- Serve as a liaison between patients, oncologists, nurses, and external healthcare providers to coordinate appointments, treatments, and follow-ups.

- Facilitate communication with internal departments, such as claims finance, and Etc to streamline care delivery.

- Coordinate external referrals to specialists, rehabilitation, or palliative care services as needed.

• Patient Check-ins

- Conduct random check-ins with patients throughout the clinic to assess if they require any assistance or support.

- Gather feedback on the patient experience to ensure the clinic is meeting expectations and identify areas for improvement.

- Document interactions in patient case notes, ensuring accurate records of the support provided or issues addressed.

• Patient Discharge Assistance

- Coordinate with healthcare providers to support patients at discharge, upon the doctor’s request.

- Offer additional support, such as helping patients arrange transportation or schedule follow-up appointments, to ensure a smooth discharge process.

• Financial and Administration Assistance

- Guide patients in understanding and accessing insurance benefits.

- Assist with applications forms, claims processing, and other administrative tasks that may be challenging for patients and families.

• Clinic Operations Support

- Attend to patients

- Patient Registration

- Arrange Medical Appointments

- Assisting Doctors

- Cashiering Duties

- Assist patients in claim related matters

- Other administrative tasks as needed

Job Requirements

• Candidate must possess at least a GCE 'O' level.
• Willingness to learn new skills & knowledge
• Computer literate and proficient in basic computer software
• Work as a team player within a cohesive team in a fast-paced environment.
• Social skills in communicating with patients.
• Working hours: Mondays to Fridays (8.30 am to 5.30 pm) & alternate Saturdays (8.30 am to 1.00 pm)