Patient Care Coordinator

Integrity Rehab Group; Spokane (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO

Holiday pay

Insurance (medical/dental/vision)

Job summary

Northwest Orthopaedic Specialists/Integrity Rehab Group in Spokane, WA is seeking a Patient Care Coordinator to greet patients, assist with insurance, referrals and scheduling, and support billing processes.

The role emphasizes excellent customer service, multitasking in a fast-paced clinic, and building strong patient rapport. Prior healthcare or billing experience is strongly preferred, with opportunities for bonus plans.

Qualifications

• Great attitude and a desire to help others.
• Ability to work independently and as a team.
• Superior customer service and communication skills.
• Ability to multitask and remain detail oriented.
• Adaptable.

Responsibilities

• Working knowledge of our electronic health records system.
• Navigating between multiple computer programs and web base portals.
• Greeting patients in a friendly, supportive manner.
• Answering incoming calls.
• Scheduling new and reoccurring appointments.
• Verifying insurance coverage and obtaining insurance authorizations.
• Collecting patient payments and balancing end of day.
• Post daily charges into billing software.
• Manage insurance denials and accounts receivable.
• Participating in training programs and staff meetings.
• Prior healthcare and billing experience are strongly preferred.

Skills

Customer service

Communication

Multitasking

Detail oriented

Team player

Adaptable

Job description

Northwest Orthopaedic Specialists/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Spokane, WA!

What is a Patient Care Coordinator?

• A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.
• Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.
• Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits:

• PTO, holiday pay, medical/dental/vision insurance, and more
• Competitive wages

Essential qualities of a Patient Care Coordinator:

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail oriented
• Adaptable

Job Duties Include:

• Working knowledge of our electronic health records system
• Navigating between multiple computer programs and web base portals
• Greeting patients in a friendly, supportive manner
• Answering incoming calls
• Scheduling new and reoccurring appointments
• Verifying insurance coverage and obtaining insurance authorizations
• Collecting patient payments and balancing end of day
• Post daily charges into billing software
• Manage insurance denials and accounts receivable
• Participating in training programs and staff meetings
• Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.

This annual salary ranges within the specified amounts depending on experience, credentials, certifications, and other qualifications. Full-time positions may also have the opportunity to participate in bonus programs or other incentive plans.

Washington pay range

$19 - $21 USD

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Integrity Rehab Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.