Patient Care Coordinator

urpt; Spokane (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO & holiday pay

Medical/dental/vision insurance

401k match

Competitive wages

Job summary

Northwest Orthopaedic Specialists/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our Spokane, WA team.

As the first point of contact, you will greet patients, help with insurance and referrals, answer calls, schedule appointments, and support billing and collections. The role rewards with comprehensive benefits and opportunities for growth.

Qualifications

• Excellent customer service and communication.
• Ability to multitask in a fast-paced office.
• Attention to detail and accuracy.
• Healthcare/medical office experience preferred.

Responsibilities

• Greet patients and assist with scheduling and referrals.
• Verify insurance coverage and obtain authorizations.
• Navigate multiple software programs and portals.
• Collect payments and balance end of day.
• Post daily charges into billing software.
• Participate in trainings and staff meetings.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Independent working

Computer skills

Education

High school diploma or equivalent

Tools

EHR system

Billing software

Job description

Northwest Orthopaedic Specialists/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Spokane, WA!

What is a Patient Care Coordinator?

A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.

Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.

Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits

• PTO, holiday pay, medical/dental/vision insurance, and more
• 401k match
• Competitive wages

Essential qualities of a Patient Care Coordinator

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail oriented
• Adaptable
• Appropriate computer skills

Job Duties Include

• Working knowledge of our electronic health records system
• Navigating between multiple computer programs and web base portals
• Greeting patients in a friendly, supportive manner
• Answering incoming calls
• Scheduling new and reoccurring appointments
• Verifying insurance coverage and obtaining insurance authorizations
• Collecting patient payments and balancing end of day
• Post daily charges into billing software
• Manage insurance denials and accounts receivable
• Participating in training programs and staff meetings
• Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.

This annual salary ranges within the specified amounts depending on experience, credentials, certifications, and other qualifications. Full-time positions may also have the opportunity to participate in bonus programs or other incentive plans.

Washington pay range

$19 - $21 USD

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.