Patient Care Coordinator

integrityrehabgroup; Spokane (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO and holidays

Medical/dental/vision insurance

401k match

Bonus programs

Job summary

Northwest Orthopaedic Specialists/Integrity Rehab Group in Spokane, WA is seeking a Patient Care Coordinator to greet patients, resolve scheduling questions, verify insurance, and balance daily charges. The role emphasizes exceptional customer service, attention to detail, and the ability to multitask in a fast-paced health care setting.

The ideal candidate has experience with electronic health records, billing software, and multiple portals, and can work well both independently and within a

Qualifications

• Attention to detail is crucial to ensure accuracy and efficiency.
• Strong customer service and communication skills are essential.
• Ability to multitask in a fast-paced environment and work well independently or as part of a team.
• Prior healthcare and billing experience is strongly preferred.

Responsibilities

• Greet patients and assist with scheduling and referrals.
• Verify insurance coverage and obtain authorizations.
• Balance end-of-day cash and post charges into billing software.
• Answer calls and manage multiple computer programs and portals.
• Maintain patient rapport and support the patient recovery process.
• Participate in staff trainings and meetings.

Skills

Great attitude

Team player

Customer service

Multitasking

Adaptable

Computer skills

Tools

EHR system

Billing software

Web portals

Job description

Northwest Orthopaedic Specialists/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Spokane, WA!

What is a Patient Care Coordinator?

A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.

Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.

Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits

• PTO, holiday pay, medical/dental/vision insurance, and more
• 401k match
• Competitive wages

Essential qualities of a Patient Care Coordinator

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail oriented
• Adaptable
• Appropriate computer skills

Job Duties Include

• Working knowledge of our electronic health records system
• Navigating between multiple computer programs and web base portals
• Greeting patients in a friendly, supportive manner
• Answering incoming calls
• Scheduling new and reoccurring appointments
• Verifying insurance coverage and obtaining insurance authorizations
• Collecting patient payments and balancing end of day
• Post daily charges into billing software
• Manage insurance denials and accounts receivable
• Participating in training programs and staff meetings
• Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.

This annual salary ranges within the specified amounts depending on experience, credentials, certifications, and other qualifications. Full-time positions may also have the opportunity to participate in bonus programs or other incentive plans.

Washington pay range

$19 - $21 USD

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.