Patient Care Coordinator

Olympic Medical; Sequim (WA); On-site; USD 29,000 - 43,000; Full time

Job summary

Olympic Medical Center in Sequim, WA, is seeking a customer service-focused health care coordinator to support authorization, scheduling, and care coordination. This full-time role works with multiple departments to ensure smooth patient flow and timely access to tests and services.

Candidates should have an Associate degree in health care or business and at least two years in a health-care setting with strong communication and HIPAA compliance. Epic experience preferred.

Qualifications

• Two years of experience in a health care setting with strong customer service and patient care skills.

Responsibilities

• Process provider orders, obtain authorizations, and schedule as needed.
• Coordinate health information between departments and caregivers per HIPAA.
• Document patient care in electronic health records promptly and accurately.

Skills

Customer service

Healthcare experience

Team coordination

Education

Associates Degree in healthcare or business

Tools

Epic

Job description

ABOUT OLYMPIC MEDICAL CENTER: Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination! FTE: 100% WORK SHIFT Days PAY RANGE: $21.29 - $31.43 UNION: SEIU 1199-Service and Dietary SHIFT DIFFERENTIALS/PREMIUMS: Weekend & Holiday Shifts: No Shift Differentials: Evening - $3.00/hour Night - $5.00/hour Weekend - $4.50/hour Premiums: Per Diem - 15% (on rate of pay, in lieu of benefits) Lead - $3.25/hour On-Call - $3.00/hour Preceptor - $1.50/hour Trainer - $1.50/hour

JOB DESCRIPTION

Provides excellent customer service by employing OMC’s C.A.R.E. standards. Ensures providers orders are processed, authorized, and scheduled as necessary. Works with multiple departments, internal and external to the organization, to coordinate the diagnostic testing and medical care of the patient. Responsible for understanding the authorization process and participates in obtaining prior authorization when necessary. Coordinates health information between departments and caregivers under the applicable HIPAA laws and utilizes electronic repositories for health information and insurance coverage information to exchange secure data. Documents patient care into electronic health record in a timely manner and with appropriate documentation standards. Assists patients to navigate through the health care system according to providers’ plan of care.

EDUCATION

Associates Degree in healthcare or business preferred.

EXPERIENCE

Two years of experience working in a health care setting and demonstrated excellence in customer service and patient care skills required. Prior experience with insurance authorizations and Epic preferred.

LICENSURE/CREDENTIALS

None.

BENEFITS INFORMATION

Click here for information about our benefits. Equal Employment Opportunity (EEO) Statement: Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov. Olympic Medical Center, the largest employer in Clallam County, has a wide variety of employment opportunities. We welcome you the opportunity to join our team of highly-trained and experienced staff! We offer excellent benefits, competitive salaries and an intentional culture that represents respect and appreciation for all of our employees. OMC cares and is an eligible employer for Public Service Loan Forgiveness and other loan forgiveness programs. For more information about our benefits, click here!

Contact us: [e-mail] For answers to some frequently asked questions, click here. Learn about our Career Pathways Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to myriad opportunities for outdoor enthusiasts, and a great place to live, work, play and raise a family. I find the staff and employees very caring and open, and I'm thrilled that there was an opening in my specialty to be able to come here. - Dr. Zina Hajduczok There is no better illustration of the value that rural facilities provide to their communities than the annual identification and recognition of the top-performing rural facilities. Each year, the rural hospitals are analyzed through the lens of the Chartis Rural Hospital Performance INDEX, the industry’s most comprehensive and objective assessment of rural hospital performance in the United States.

Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Equal Polygraph Protection Act (EPPA) Non-discrimination Patient Rights HIPAA