Patient Care Coordinator

Olympic Medical Center; Sequim (WA); On-site; USD 29,000 - 43,000; Full time

Job summary

Olympic Medical Center on Washington's North Olympic Peninsula seeks a customer-focused healthcare coordinator to support providers and patients. The role emphasizes processing provider orders, obtaining prior authorizations when needed, and securely exchanging health information across departments.

You will help patients navigate the care system under the plan of care. Two years in healthcare and strong customer service, along with Epic experience, are valued, with a 100% FTE daytime schedule

Qualifications

• Two years of experience in a health care setting and demonstrated excellence in customer service and patient care skills.
• Prior experience with insurance authorizations and Epic preferred.

Responsibilities

• Provides excellent customer service by employing OMC's CARE standards and ensures provider orders are processed, authorized, and scheduled as necessary.
• Coordinates health information between departments and caregivers under HIPAA and uses electronic health records to exchange secure data.
• Documents patient care into the electronic health record in a timely manner and with appropriate documentation standards.
• Assists patients to navigate through the health care system according to the provider's plan of care.

Skills

Customer service

Patient care

Education

Associates Degree in healthcare or business preferred.

Job description

About Olympic Medical Center

Imagine working on Washington State's beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.

Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won't find a better location. You'll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle - a perfect combination!

Fte

100%

WORK SHIFT

Days

Pay Range

$21.29 - $31.43

Union

SEIU 1199-Service and Dietary

Weekend & Holiday Shifts

No

Shift Differentials

• Evening - $3.00/hour
• Night - $5.00/hour
• Weekend - $4.50/hour

Premiums

• Per Diem - 15% (on rate of pay, in lieu of benefits)
• Lead - $3.25/hour
• On-Call - $3.00/hour
• Preceptor - $1.50/hour
• Trainer - $1.50/hour

Job Description

Provides excellent customer service by employing OMC's C.A.R.E. standards. Ensures providers orders are processed, authorized, and scheduled as necessary. Works with multiple departments, internal and external to the organization, to coordinate the diagnostic testing and medical care of the patient. Responsible for understanding the authorization process and participates in obtaining prior authorization when necessary. Coordinates health information between departments and caregivers under the applicable HIPAA laws and utilizes electronic repositories for health information and insurance coverage information to exchange secure data. Documents patient care into electronic health record in a timely manner and with appropriate documentation standards. Assists patients to navigate through the health care system according to providers' plan of care.

EDUCATION

• Associates Degree in healthcare or business preferred.

Experience

• Two years of experience working in a health care setting and demonstrated excellence in customer service and patient care skills required.
• Prior experience with insurance authorizations and Epic preferred.

LICENSURE/CREDENTIALS

None.

Benefits Information

Equal Employment Opportunity (EEO) Statement

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.