Patient Care Coordinator

AltaMed Health Services; Santa Ana (CA); On-site; USD 34,440 - 42,705; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plan

Flexible Spending Accounts

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement Program

Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services is seeking a Patient Care Coordinator (PCC) to act as a liaison between prospects, patients, and the community. The PCC helps with non-medical issues, enrollments, access to care, and overall patient experience, advocating for families.

You will work to improve care access for underserved populations, often coordinating with clinical and community partners, with a strong emphasis on bilingual communication.

Qualifications

• Minimum high school diploma required.
• B.S./B.A. in healthcare or business administration preferred.
• Minimum of 3 years of direct outreach/marketing/sales experience in healthcare preferred.
• Minimum of 3 years of customer service experience preferred.
• CAC certification preferred or to be obtained within 90 days of employment.
• Bilingual Spanish/English or other languages strongly preferred.
• Experience working with underserved populations preferred.

Responsibilities

• Serve as a liaison between prospects, patients, AltaMed, and the community.
• Advocate for non-medical needs and assist with enrollment, access to care, and general support.
• Help address quality of care, staff interactions, and patient experience concerns.

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Patient Care Coordinator (PCC) acts as a liaison between prospects, patients, and AltaMed and the community it serves. This position provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs. Acts as a patient advocate for non‑medical issues for the entire family. The PCC will assist patients and their family members with various concerns that relate to their overall experience at AltaMed. Such issues may include quality of care, staff interaction, access to care, enrollment assistance, general assistance, and information.

Minimum Requirements

• Minimum high school diploma required.
• B.S./B.A. degree in healthcare or business administration, or a related field of study, preferred.
• Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred.
• Minimum of 3 years of experience in customer service preferred.
• Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment.
• Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred.
• Experience working with underserved populations preferred.

Compensation

$25.00 - $31.03 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.