Patient Care Coordinator

U.S. Physical Therapy; Rustburg (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

401k benefits

Health and dental insurance

Paid time off

Professional development

Employee discounts

EAP program

Growth opportunities

Job summary

U.S. Physical Therapy in Virginia is seeking a Patient Care Coordinator to greet patients, coordinate care from evaluation to discharge, answer phones, and manage electronic scheduling.

This role emphasizes outstanding customer service, accuracy in data entry and records, processing payments, and support tasks to keep the clinic running smoothly in a fast-paced environment. The role offers a friendly, energetic team and opportunities for growth.

Qualifications

• Excellent in-person and phone customer service.
• Close attention to detail.
• Great time management and organizational skills.
• Team player attitude and energetic with a focus on excellent customer service.

Responsibilities

• Greeting patients and providing outstanding customer service.
• Coordinating the care for each patient from initial evaluation to discharge.
• Answering phones and electronic scheduling.
• Data entry and verifying current personal and financial information.
• Maintaining patient charts and electronic medical records.
• Collecting, posting, and depositing patient payments.
• Faxing, filing, and performing any other duties as assigned.
• Assist with clinic support, cleaning and sanitization of waiting rooms and treatment areas.

Skills

Customer service

Phone etiquette

Attention to detail

Time management

Team player

Education

High school diploma

Job description

Company Description

The Patient Care Coordinator is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is the point of contact for all non-clinical patient services. Your big smile in our fun and energetic clinic will go a long way!

• Competitive compensation

• Excellent benefits package including 401k, health, dental, and generous paid time off

• Multiple opportunities for professional development, specialization, and leadership

• Employee discount plans

• Employee Assistance Program (EAP)

• Investment from a company that wants you to succeed and thrive

Job Description

• Greeting patients and providing outstanding customer service

• Coordinating the care for each patient from initial evaluation to discharge

• Answering phones

• Electronic scheduling

• Data entry

• Verifying current personal and financial information

• Maintaining patient charts and electronic medical records

• Collecting, posting, and depositing patient payments

• Faxing, filing, and performing any other duties as assigned

• Assist with clinic support, cleaning & sanitization of waiting room, treatment areas and equipment and laundry duties

Qualifications

• High school graduate or equivalent

• Excellent in-person and phone customer service

• Close attention to detail

• Great time management and organizational skills

• Team player attitude and energetic with a focus on excellent customer service

Additional Information

Rehab Associates of Central Virginia is an outpatient physical therapy clinic focusing on putting our patients' needs first. Our physical therapists have advanced degrees in specialty orthopedic care from head to toe. From musculoskeletal headaches to lower back pain to heel pain syndrome, we can help our patients' pain issues and return them to regular activity. Rehab Associates has 16 physical therapy clinics throughout Central Virginia.

At Rehab Associates of Central Virginia, we are dedicated to working with one another as a team across our sub-specialty practices, and with our physician partners, to:

• Improve the quality of life of every patient we treat.

• Deliver comprehensive, specialized physical therapy treatment in a caring and convenient manner to everyone we serve.

• Utilize our expertise to educate and inform our patients, making them more self-reliant in managing their health and well‑being.

• Provide a caring and rewarding work environment for our employees to enhance their personal and professional lives.

• Become every patient and physician's trusted choice in expert physical therapy care for every rehabilitation need.

Join us and be a part of our talented team!

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [e-mail]