Patient Care Coordinator

BluePearl Pet Hospital; Reno (NV); On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Trupanion pet insurance

Flexible work schedules

401k and retirement planning

Paid time off and floating holidays

Parental leave

Job summary

BluePearl Pet Hospital in Reno, NV is seeking an experienced Patient Care Coordinator to bridge the front and back of the hospital, coordinating client and patient flow between waiting rooms, exam rooms, CSR staff, and clinical teams. You will triage medical phone calls, coordinate client-doctor communication, and perform ER follow-up calls for both locations.

Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

Qualifications

• Prior patient care coordination experience in a veterinary setting preferred.
• Strong communication and multitasking abilities.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Monitor waiting and exam room clients; update clients on wait times and patient status.
• Maintain communication with doctors and staff to minimize wait times and improve patient flow.
• Coordinate patient flow between multiple specialties.
• Manage hospital census in Cornerstone.
• Facilitate discharge appointments for all services.
• Perform patient discharges with the clinical team.
• Handle discharge/visit board and exam rooms to ensure timely visits.

Skills

Customer service

Communication

Team collaboration

Tools

Cornerstone

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

BluePearl Pet Hospitalis seeking an experiencedPatient Care Coordinatorto join ourstate-of-the-artemergency and specialty hospital in Reno, NV!

Pay: $21.00 - $37.51 / hr

• Are you committed and passionate about enriching lives through remarkable care for pets?
• Do you thrive inafast-paced, dynamic, and rewarding work environment?
• Are you a team player who enjoys working together on a team to provide quality care for pets?

If you answered “yes” to these questions, then we want to hear from you.

As a Patient Care Coordinator, you will act asaliaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff,and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend,and holiday work across both locations may berequiredas part of the normal workweek.

As thePatient Care Coordinator, you will:

• Monitor the waiting/exam room clients;assistwith refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication withthedoctor and technical staff to minimize wait times and maximize patient flowregardinglong wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination withthetechnical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable andtimelyvisits & discharges
• Check ER doctor message bin and triage messages for doctors;facilitatesolutions for clients
• Receive and address patient care telephone calls from thegeneral public
• Call previous day’s ER clients for follow-up feedback for both locations

WhyBluePearl?

• Our passion is pets. We offerTrupanionpet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you togrowwith us.Our associates are leveled by their skillset and move up in level as they gain more skills and experience.We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how tomaintaina healthy lifestyle while working in a fast-paced emergency and specialty care environment
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer.Applicants mustpossessunrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

_BluePearlis committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunityemployerand each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you needassistanceor accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide suchassistance, and no applicant will be penalizedas a result ofsuch a request. We are an Equal Opportunity Employer and aDrug-FreeWorkplace._