Patient Care Coordinator

Smile Brands Inc.; Reedsburg (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Midwest Dental, supported by Smile Brands, is seeking a friendly Patient Care Coordinator for our Reedsburg office to ensure a smooth patient experience from arrival to checkout.

You will assist scheduling, verify insurance, and coordinate daily operations in a fast-paced front desk environment, collaborating with doctors and hygienists to deliver exceptional care.

Qualifications

• At least 1 year of experience in a dental, healthcare, or customer service environment preferred.
• Knowledge of dental terminology and dental insurance processes preferred.
• Strong communication and interpersonal skills with a patient-first mindset.
• Highly organized with strong attention to detail and multitasking abilities.
• Positive attitude, professionalism, and ability to thrive in a team-oriented environment.

Responsibilities

• Welcome patients with warmth, professionalism, and a positive first impression
• Manage patient check-in and check-out processes efficiently and accurately
• Schedule appointments and coordinate daily patient flow to support an exceptional office experience
• Verify insurance benefits and assist patients with questions regarding coverage and payment options
• Answer phones, respond to patient inquiries, and provide outstanding customer service
• Support treatment acceptance by helping patients understand next steps and financial arrangements
• Maintain accurate patient records and ensure confidentiality at all times
• Partner closely with doctors, hygienists, and team members to deliver seamless patient care

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Positive attitude

Tools

Dental software

Job description

At Midwest Dental supported by Smile Brands, we believe exceptional patient care starts the moment a patient walks through the door. Our Reedsburg office is seeking a friendly, organized, and service-focused Patient Care Coordinator who is passionate about creating positive experiences and helping patients feel comfortable, informed, and supported throughout their visit.

As a key member of our front office team, you’ll help create a welcoming environment while supporting scheduling, patient communication, insurance coordination, and daily office operations. If you thrive in a fast-paced environment and enjoy building relationships with patients, we’d love to meet you.

Schedule (days/hours)

Monday thru Thursday 7:00 to 5:30 & 2 Fridays a month 8-12

Responsibilities

• Welcome patients with warmth, professionalism, and a positive first impression
• Manage patient check-in and check-out processes efficiently and accurately
• Schedule appointments and coordinate daily patient flow to support an exceptional office experience
• Verify insurance benefits and assist patients with questions regarding coverage and payment options
• Answer phones, respond to patient inquiries, and provide outstanding customer service
• Support treatment acceptance by helping patients understand next steps and financial arrangements
• Maintain accurate patient records and ensure confidentiality at all times
• Partner closely with doctors, hygienists, and team members to deliver seamless patient care

Qualifications

• At least 1 year of experience in a dental, healthcare, or customer service environment preferred
• Knowledge of dental terminology and dental insurance processes preferred
• Strong communication and interpersonal skills with a patient-first mindset
• Highly organized with strong attention to detail and multitasking abilities
• Positive attitude, professionalism, and ability to thrive in a team-oriented environment
• Experience with dental software systems is a plus

Why Join Our San Jose Team?

At Smile Brands, you’ll enjoy the support, training, and growth opportunities of a nationally recognized organization while working in a collaborative and patient-focused office environment. Our San Jose team is committed to creating meaningful patient relationships, delivering quality care, and supporting one another every day.

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$21-$23/hour

About Us

Benefits are determined by employment status/hours worked and include:

• paid time off (“PTO”)
• health
• dental
• vision
• health savings account
• telemedicine
• flexible spending accounts
• life insurance
• disability insurance
• employee discount programs
• pet insurance
• and a 401k plan

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers.

We celebrate diversity and are committed to providing an inclusive workplace for all employees.

We are proud to be an equal opportunity employer.

We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws.

If you would like to request an accommodation due to a disability, please contact us at [e-mail]