Patient Care Coordinator

Lushful Aesthetics; New York (NY); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Salary range: $42,000-50,000

Overtime pay when applicable

Health benefits: medical, dental, and视

PTO 10 days

401(k)

HSA

Holiday break: Christmas to New Years

Job summary

Lushful Aesthetics in NYC is seeking a personable Patient Care Coordinator to coordinate patient communications, scheduling, and front-desk operations. You will also provide hands-on clinical support and maintain accurate records for a seamless patient experience.

The role requires exceptional communication, discretion, and the ability to discuss intimate aesthetic and wellness services professionally. This hybrid position offers competitive pay and benefits.

Qualifications

• Previous experience in a customer-facing or patient-facing role.
• Excellent written and verbal communication with strong customer service mindset.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Comfortable discussing intimate aesthetic and sexual wellness procedures professionally.
• Proficient with computers, scheduling software, and digital communication tools.
• Proactive, dependable, and able to work independently and collaboratively.
• Commitment to patient confidentiality and discretion.
• High school diploma or equivalent.

Responsibilities

• Serve as a primary point of contact for patients via phone, text, email, and in person.
• Respond to inquiries, provide general treatment information, and assist with scheduling.
• Communicate confidently about our aesthetic, sexual wellness, and male enhancement services.
• Guide patients through inquiry and scheduling with attentive follow‑up.
• Follow up with patients regarding appointments, preparation, and aftercare.
• Address questions and concerns with empathy, discretion, and professionalism.
• Manage appointment scheduling, confirmations, cancellations, and provider calendars.
• Coordinate check‑in and checkout, including documentation, payments, and financing.
• Maintain accurate patient records within EMR systems.
• Ensure a welcoming reception area and efficient daily patient flow.
• Prepare treatment rooms and assist clinicians during consultations and procedures, as appropriate.
• Clean and disinfect treatment rooms and spaces per protocols.
• Monitor and organize medical and office supplies.
• Educate patients with provider-approved pre- and post-treatment instructions.
• Support daily administrative operations and general office coordination.
• Collaborate with Practice Manager to maintain efficient workflows and patient care.

Skills

Customer-facing experience

Excellent communication

Highly organized

Discretion

HIPAA knowledge

Education

High school diploma or equivalent

Tools

EMR

Scheduling software

Payment processing

Job description

Lushful Aesthetics is NYC's premier clinic for aesthetic treatments, offering services ranging from Botox to specialized male enhancement procedures. As an LGBTQ+ and Latino-owned practice, we pride ourselves on providing an inclusive, welcoming, and judgement-free environment for our patients.

We are seeking a personable, highly organized, and proactive Patient Care Coordinator to join our growing team.

This hybrid role combines patient communication, appointment coordination, administrative responsibilities, and hands‑on clinical support. As a primary point of contact for our patients, you'll help ensure a seamless experience from initial inquiry through treatment and checkout.

The ideal candidate is an exceptional communicator who thrives in a patient‑facing environment, takes initiative, and is comfortable discussing intimate aesthetic and sexual wellness procedures with professionalism and discretion.

Key Responsibilities

• Serve as a primary point of contact for patients via phone, text, email, and in person.
• Respond to inquiries, provide general treatment information, and assist prospective patients with scheduling.
• Communicate confidently and professionally about our aesthetic, sexual wellness, and male enhancement services.
• Guide prospective patients through the inquiry and scheduling process, providing attentive follow‑up to encourage appointment bookings.
• Follow up with prospective and existing patients regarding appointments, treatment preparation, and aftercare.
• Address patient questions and concerns with empathy, discretion, and professionalism.

Scheduling & Front Desk Operations

• Manage appointment scheduling, confirmations, cancellations, and provider calendars.
• Coordinate patient check‑in and checkout, including documentation, payments, and financing.
• Maintain accurate patient records within our practice management and electronic medical record systems.
• Ensure an organized, welcoming reception area and efficient daily patient flow.

Clinical & Administrative Support

• Prepare treatment rooms and assist medical providers during consultations and procedures, as appropriate to training and applicable regulations.
• Clean and disinfect treatment rooms, equipment, and shared spaces in accordance with established protocols.
• Monitor and organize medical and office supplies, including inventory and replenishment.
• Assist with patient education by reinforcing provider‑approved pre‑ and post‑treatment instructions.
• Support daily administrative operations, including documentation, deliveries, and general office coordination.
• Collaborate with the Practice Manager and clinical team to maintain efficient workflows and exceptional patient care.

Qualifications & Requirements

• Previous experience in a customer‑facing or patient‑facing role.
• Excellent written and verbal communication skills with a strong customer service mindset.
• Highly organized, detail‑oriented, and capable of managing multiple priorities.
• Comfortable discussing intimate aesthetic and sexual wellness procedures in a professional, judgement‑free manner.
• Proficient with computers, scheduling software, and digital communication tools.
• Proactive, dependable, and able to work independently and collaboratively.
• Commitment to patient confidentiality, professionalism, and discretion.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in medical aesthetics, dermatology, plastic surgery, healthcare, or a similar clinical environment.
• Previous experience as a Patient Care Coordinator, Medical Receptionist, Medical Assistant, or similar role.
• Familiarity with electronic medical records (EMR), patient scheduling, and payment processing.
• Knowledge of HIPAA regulations and patient privacy practices.
• Bilingual in English and Spanish.
• Experience working with LGBTQ+ communities and diverse patient populations.

What We’re Looking For

We’re looking for someone who genuinely enjoys helping people, communicates with confidence, and takes ownership of their responsibilities. The ideal candidate is organized, adaptable, and comfortable balancing patient interactions with administrative and clinical support.

Above all, we’re seeking a dependable team member who understands that exceptional patient care begins with exceptional communication.

What We Offer

• Salary range: $42,000-50,000
• Overtime pay when applicable
• Health benefits: medical, dental, and vision through Aetna
• 10 days of PTO
• 401(k)
• HSA
• Fully paid office holiday break from Christmas through New Years

Lushful Aesthetics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Lushful Aesthetics, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.

This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

If you would like to request any accommodations from application through interview, please email: [e-mail]