Patient Care Coordinator

BluePearl Pet Hospital; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator for our state-of-the-art emergency and specialty hospital in Nashville, TN. You will act as liaison between front and back of house, triage medical calls, coordinate client and doctor communication, and manage follow-up calls, scheduling, and some discharges.

The role requires 2 years of veterinary technician experience or an LVT, with a Sunday through Wednesday 9-hour shift schedule to support our busy ER and specialty

Qualifications

• Must have 2 years of veterinary technician experience or be a LVT

Responsibilities

• Assist across services during primary duty downtime as directed by supervisor/manager.
• Triage medical phone calls and coordinate client/doctor communication.
• Coordinate information and care requirements for the pet; resolving issues that could affect smooth care progression.
• Perform client callbacks and follow up with ER clients.
• Facilitate discharge appointments and ensure timely visits.

Skills

Veterinary technician experience

Job description

BluePearlSpecialty+ Emergency Pet Hospitalin is seeking anexperiencedPatientCare Coordinatorto join our state-of-the-art emergency and specialty hospital.

As a Patient Care Coordinator, you will act asaliaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff,and clinical staff, triaging medical phone calls, coordinating client/doctor communication. Performing visit follow-up calls, scheduling and handling some discharges.

Qualifications:

Must have 2 years of veterinary technician experience or be a LVT

Shift: Sunday - Wednesday (9 hour shifts)

As the Patient Care Coordinator, you will:

• Assistacross services during primary duty downtime as directed by supervisor/manager.


• Aids in the development of others


• Remains currenton RECOVER CPR guidelines (Basic Life Support).


• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients


• Supportsclinicianandclientthroughouteuthanasiaprocess.


• Approaches and handles patients according to safety protocols and core values. Compassionately, calmly, and gently approaches and handles patients.


• Aids in setting and driving a culture of patient safety andutilizesthe Patient Safety Event Reporting accordingly.


• Appropriately restrain feline and canine patientsin accordance withAVMA policies and procedures


• Demonstrate proper use of hospital PPE; adhere to safetycommitteeor hospital standards including Hazardous Drug Handling.


• Ability to use radiology software andassistwithradiography using proper technique and PPE. Understands the concept of ALARA and decreasing staff and patient exposure.


• Acts as a liaison to clients, collaborating with the medical team,frequentlykeeping them informed. Connects clients with other associates tofacilitateanswers to questions.


• Coordinate information and care requirements for the pet; resolving issues that could affect smooth care progression; fostering team support for the pets’ care and treatment.


• Performs clientcallbacks.


• Call previous day’s ER clients for follow-up feedback


• Receive and address patient care telephone calls from the general public


• Facilitate client visits and address questions, concerns, etc.


• ProvidepDVMupdates on patients during hospital stay as directed.


• Documenting conversations with specialists and clients in the medical record; interacting with other services toexpeditescheduling, procedures, and consults.


• Understanding basic pharmacology of commonly used oral medications, including handling,labellingand dispensing.


• Maintainsan advancedworking knowledge of thepDVMportal.


• Maintains an advanced working knowledge of insurance policies and procedures.


• Maintains an advanced working knowledge of Instinct OP, IP, and Tx functions, including how to read and interpret(where available)


• Maintains the ability to complete,auditand review patient visit lists and invoices.


• Ability to understand patient treatment plans (for their skill set and knowledge)and canpresent to clients in a clear manner.


• Maintains a working knowledge of veterinary medical terms, abbreviations,proceduresand conditions and can converse with other veterinary professionals and clients appropriately.


• Maintains aworking knowledge ofcommonconditions, diseases, andpharmacologyequivalent to those expected of a Veterinary TechnicianLevel IIin their assigned departmentor Core items if not assigned to one department.


• Facilitate discharge appointments for al services. Ensure comfortable and timely visits and discharges.


• Monitor the waiting room and assist front desk with wait time and patient status updates.


• Additionaljob duties as assigned

WhyBluePearl?

• Our passion is pets. We offerTrupanionpet insurance and discounts to our associates for pet treatments, procedures, and food.




• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.




• In order totransform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing educationallowance, free continuing education sessions, our ownBluePearlUniversity for training, and our clinicians have access to over 2,000 medical journals.




• We value your health and well-being as an associate by providing you with the following:




• Health, dental, vision, and life insurance options.




• Parental leave benefits.




• Flexible work schedules.




• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.




• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer.Applicants mustpossessunrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

_BluePearlis committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equalopportunityemployerandeach applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalizedas a result ofsuch a request. We are an Equal Opportunity Employer andaDrug-FreeWorkplace._