Patient Care Coordinator

Optum; Albuquerque (NM); On-site; USD 51,577,000 - 91,693,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental & Vision

401(k)

Education reimbursement

Employee discounts

Employee assistance program

Employee referral bonus

Voluntary benefits

Job summary

Optum in Albuquerque, NM, seeks a Patient Care Coordinator to provide front desk and patient services in a clinical setting. You will check in patients, verify insurance, collect co-pays, and support the care team in a fast-paced environment.

The role requires a High School diploma, at least 1 year in customer service and healthcare/medical office experience, and basic Microsoft Office skills. Bilingual English/Spanish is preferred, and compensation includes benefits such as PTO, health plan,

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• 1+ years of healthcare or medical office experience.
• Basic level of proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, Teams)

Responsibilities

• Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients.
• Electronic eligibility verification and updating patient demographics; ensure referrals and prior authorizations are in place.
• Collection of co-pays, co-insurance, self-pay, and other payments; manage accounts as needed.
• May analyze medical records and charge entry information for financial reimbursement within guidelines.

Skills

Customer service

Bilingual (English/Spanish)

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Patient Care Coordinator

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Schedule:

Monday - Friday, 8am-5pm MST

Location:

9101 Montgomery Blvd. Albuquerque, NM

Primary Responsibilities

• Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients. Electronic eligibility verification, updating patient demographics, ensure required referrals and prior authorization are in place for patient visit. Manage No-show list. Schedules wait list, follow-up, x-ray, referral appointments
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. Responsible for obtaining "expert" level knowledge of the inter-workings of various insurance plans and staying abreast of insurance plans in the process of being added, deleted or changed. Collection of co-pays, co-insurance, self-pay, fee-for-service, and payment on account
• May be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and procedures. Work TES charge entry edits
• Adheres to policies, procedures and regulations to ensure patient safety and regulations. May attend departmental meetings and provide constructive recommendations for areas improvement
• Other duties as assigned

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service experience
• 1+ years of healthcare or medical office experience
• Basic level of proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, Teams)

Preferred Qualifications

• Basic knowledge of EHR systems
• Bilingual (English / Spanish)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.