Patient Care Coordinator

Professional Physical Therapy; Medway (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients and ensure a smooth, high-quality patient experience. This role supports reception tasks, scheduling, and basic administrative duties in a compassionate, team-driven setting.

We value teamwork, respect, and integrity while providing excellent patient care. Compensation is hourly with benefits and opportunities for growth within a reputable Northeast provider.

Qualifications

• Must have strong interpersonal and communication abilities.
• Excellent attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Greet and check in patients, collect accurate information.
• Collect copays and balances as needed.
• Manage appointment scheduling.
• Answer phone calls and route inquiries to the appropriate department.
• Update patient information and records.
• Assist with data entry and administrative tasks.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Computer skills

Education

High school diploma or equivalent

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Compensation: $18-$21 per hour, based on experience and qualifications

Responsibilities:

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

• Monthly performance bonus
• Medical, dental, vision insurance
• STD/LTD
• Hospitalization insurance
• Accident insurance
• Life insurance
• 401k with employer match
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)