Patient Care Coordinator

Ottobock; Madison Heights (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading company in prosthetics and patient care is seeking a Patient Care Coordinator for their Madison Heights location. In this role, you will provide essential support to clinic operations, ensuring efficient patient scheduling and communication. Ideal candidates are organized, possess strong communication skills, and have experience in a medical setting. Join a dynamic team committed to enhancing patient experiences and mobility solutions.

Benefits

Company-paid life insurance policy

Flexible spending account options

Paid time off

Company-paid short & long-term disability

401k match up to 3.5%

Health savings accounts with employer contribution

Vision insurance

Diversity and inclusion initiatives

Qualifications

• Proficient in MS Office and medical databases.
• Strong communication and interpersonal skills required.
• Experience in a medical/dental/therapy office preferred.

Responsibilities

• Provide administrative support and manage patient appointments.
• Ensure high-quality service and address customer concerns.
• Obtain medical documentation and secure insurance authorizations.

Skills

Communication

Interpersonal Skills

Organizational Skills

Analytical Skills

Time Management

Education

High school diploma or equivalent

Tools

MS Office

Medical Record System

Job description

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Business Unit: Otto Bock Patient Care, LLC

Location:

Madison Heights, MI, US, 48071

Contract Type: regular

Scope of employment: full-time

Contact Person:

Contact Information:

Job ID: 7768

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care and we have rebranded as Wright & Filippis Ottobock.care. This collaboration will support our shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences. Our extensive experience, compassion, and dedication to improving mobility distinguishes us from other providers.

We are currently seeking a Patient Care Coordinator at our Madison Heights, MI location. Our Patient Care Coordinators play a pivotal role in ensuring the efficiency, dependability, and comfort of our clinics. This position is on-site 4 days per week; 10hrs/day.

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 10,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal atjobs.ottobock.com. Please quote the Job-IDfor the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!