Patient Care Coordinator

Hearing Life; Center Line (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Hearing Life is seeking a Patient Care Coordinator to help improve patient experiences and drive traffic to our clinics. The ideal candidate should have experience in customer service and possess strong organizational and communication skills. Responsibilities include scheduling appointments, managing patient relationships, and supporting community outreach initiatives. This role offers competitive hourly pay plus commissions and the chance to work in a supportive environment dedicated to hearing healthcare.

Qualifications

• Minimum of 1 year in customer service or sales.
• Technically savvy with MS Office Suite.
• Proactive and courteous customer service skills.

Responsibilities

• Schedule appointments and confirm patient attendance.
• Manage insurance documents and patient files.
• Conduct daily huddles with clinic Providers.
• Participate in community outreach programs.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma

Associates Degree (preferred)

Tools

MS Office Suite

CRM Database

Job description

Overview

Who WE Are:

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This Team Member must uphold the HearingLife Core Values:

• We create trust
• We are team players
• We apply a can-do attitude
• We create innovative solutions

Patient Care Coordinator Purpose Statement:

To help more people hear better by driving traffic to our clinics with the creation of test appointments while ensuring a positive patient experience.

Responsibilities

Essential Job Functions:

Drive Patient Appointment and Clinic Revenue Generation:

• Call database of potential and existing patients using company-generated sales scripting to schedule appointments for hearing tests.
• Ensure daily metrics are achieved including but not limited to outbound calls made and appointments booked.
• Make confirmation calls to ensure Patients are present at their scheduled appointment time.
• Drive clinic traffic by collecting and managing patient referrals through in-clinic interactions.
• Collaborate with clinic Provider to develop ways to bring in more Patients to support HearingLife’s vision; “Help More People Hear Better”.
• Conduct an effective morning huddle each day with clinic Provider to ensure an organized and productive 3-day patient calendar/schedule view.

Manage Patient Relationship and Community Engagement:

• Become a subject matter expert and execute all HearingLife operational process and procedures called “All The Right Things” including but not limited to: block schedule, morning huddle, Out Of Warranty, third party, wellness referrals, physician referrals, Professional Sales Presentation and Tested Not Treated process.
• Provide an exceptional patient experience, welcome patients to the clinic, and always maintain a positive patient rapport as a HearingLife brand ambassador.
• Assist walk-in patients with any needs which may include cleaning hearing devices, changing batteries, and general maintenance.
• Support the organizations vision to “Help More People Hear Better” by participating in community outreach programs such as Campaign for Better Hearing.
• Support the HCP in the development and implementation of a community marketing plan designed to create awareness of the new clinic and to drive appointments for hearing tests.

Administrative Functions:

• Handle Insurance and Managed Care Benefit
  • Ensure timely processing of all insurance and billing documents to maximize revenue and payment in a timely manner.
  • Maintain patient files in accordance HIPAA & legal compliance regulations
  • Master the required computer skills including CRM database
  • Coordinate with third party companies (managed care) to determine benefits and facilitate the sale & delivery of hearing devices
  • Coordinate with insurance department to determine patient specific coverage understand current HIPAA laws, and verification of insurance benefits in a timely and accurate manner.
• Ensure all transactions are entered into Point of Sale (POS) system in an accurate and timely manner
• Maintain an accurate account of petty cash funds, bank deposits, and credit transactions
• Submit daily end of day reports to corporate partners
• Ensure all patient documents are completed timely and accurately
• Handle data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
• Process CareCredit applications, where applicable by state law
• Maintain an accurate record of clinic inventory
• Order and maintain clinic supplies
• Answer phone calls, emails, return calls and patient follow-up calls
• Partner with Provider to ensure office is clean and well-maintained
• Be a company ambassador with new hire referrals

Pay: $15-$21 per hour plus commissions

Qualifications

Education and Experience:

• High School Diploma or equivalent; Associates degree preferred but not required.
• Minimum of 1 year of previous front office, preferably in a customer service or sales setting.
• Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically Outlook, word and excel.
• Proactive customer service skills, exhibiting friendly and courteous behavior in all Patient interactions.
• Exceptional professionalism, clear and articulate in communication; verbal, written, and face to face.
• Outstanding planning and organizational skills.
• Superior multi-tasking and time management discipline.
• Ability to work independently and collaboratively with staff and support services.

Travel:

This role may include some very light travel which could include new-hire training, quarterly meetings, and possible help at other clinics.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

#HearingLife_US

#LI-AM3

#LI-ON