Patient Care Coordinator

Svdpnky; Lubbock (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

ExcelaCare Lubbock Hospice is seeking a Patient Care Coordinator to manage office operations, data entry of patient information, and daily reports. The role supports administrative functions across departments, ensuring smooth workflow and a compliant, respectful environment for patients and families.

You will coordinate clinician scheduling, assist with billing, answer phones, and maintain confidential patient records while upholding regulatory standards and providing a positive patient

Qualifications

• Education: High School Graduate (College preferred).
• Experience: 2 years of general office and data input experience.
• Previous experience in billing (preferable hospice billing).

Responsibilities

• Coordinate office operations in accordance with regulations and policies.
• Data entry of patient information and daily reports.
• Provide administrative support to ensure departments function effectively.
• Prepare weekly clinician schedules and optimize scheduling by location and skill.
• Assist with billing processes as needed.
• Answer phones, greet visitors, and manage referrals and orders.
• Maintain patient records with confidentiality and accuracy.
• Monitor reports and respond to workflow with appropriate actions.
• Ensure timely communication between patients, clinicians, and office staff.

Skills

Organizational skills

Office machines

Time management

Communication skills

Regulatory inquiries

Education

High School Graduate (College preferred)

Job description

EXCELACARE LUBBOCK HOSPICE: Patient Care Coordinator

About Us:

At ExcelaCare Home Health and Hospice, we believe Home Health & Hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

The PCC assumes the responsibilities of coordinating the office in accordance with state, federal and local regulations. Responsible for data entry of patient information and daily reports. You will oversee administrative support to ensure all departments can function effectively. Your organizational skills and leadership abilities will be instrumental in maintaining a productive and positive workplace atmosphere.

Essential Functions:

• Helps in maintaining office functions and machines and processing clerical information.
• Assist with billing process as needed.
• Answers phones, opens mail, greets visitors in office and tracks physician’s orders.
• Promotes compliance with federal and state regulations. Stays current on all changes in hospice regulations.
• Must present a positive and polite image to customers.
• Data Management: Maintain accurate records of interactions, referral sources, and outcomes to track progress and performance. Ensures all patient visits are scheduled and performed timely.
• Prepares weekly clinicians schedules once approved by manager. Ensures clinicians are assigned and scheduled efficiently with geographic locations, matching skill with required care and optimizing clinicians’ capacity. Works with field clinicians to make certain that all visits are scheduled and completed as ordered.
• Ensures missed visits are rescheduled appropriately or refers to Manager for resolution.
• Manages patient calls and field staff related scheduling issues. Monitors patient in hospital and communicates, ensuring any follow ups as necessary
• Completes all requested scheduling of orders and services such as lab work, supervisor visits, addon visits and disciplines as required.
• Works closely with Clinical Manager to ensure timely communication with patients, clinicians, referral sources and other office personnel.
• Runs all necessary reports and responds to workflow by taking appropriate actions.
• Assist with external and internal transfers of patients between care centers or Hospice services.
• Helps with supply closet to assure that all supplies are maintained and are within the expiration dates and are packaged appropriately and to serve as liaison to field personnel for patient supply needs.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices

Knowledge / Skills / Abilities:

• Organizational skills
• Knowledge of office machines
• Time management
• Excellent written and verbal communication skills
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Minimum Position Qualifications:

• Education:

High School Graduate (College preferred)

• Experience:

2 years of general office and data input experience.

Previous experience in billing (preferable hospice billing)

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Environmental Conditions:

Works in a routine office environment. Ability to work flexible schedule and some extended hours, ability to travel locally, some exposure to unpleasant weather. Noise level may be moderately high.

Physical Requirements:

Prolonged sitting and standing are required. Occasional need to lift, pull, carry or push items weighing up to 50 lbs. Frequent stooping, kneeling, and reaching for items. Requires ability to handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Requires Excellent problem-solving skills.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.