Patient Care Coordinator

MedStar Health; Livonia (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Patient Care Coordinator in Livonia, MI, to enhance clinic efficiency and patient care. The role involves communication with patients, administrative support, and ensuring compliance with healthcare regulations. A proactive and organized individual will thrive in this position, joining a team passionate about delivering exceptional patient experiences.

Benefits

Medical

Vision

Dental

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Qualifications

• Office administrative experience, preferably in a medical/dental/therapy office.
• Proficient in MS Office and databases.
• Knowledge of Medicare, Medicaid preferred.

Responsibilities

• Provide administrative support at the front desk by answering telephones and routing calls.
• Assist with scheduling or modifying patient appointments.
• Obtain medical documentation from healthcare providers.

Skills

Strong communication

Interpersonal skills

Organization

Analytical skills

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Start from:	04/14/2025
Company:	Otto Bock Patient Care, LLC
Department:	Clinical
Location:	Livonia, MI
Type of position:	Full-time
Remote possible:	On-site
Job ID:	7688

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Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation - in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently looking for a Patient Care Coordinator at our Livonia, MI patient care clinic. Our Patient Care Coordinators play a pivotal role in ensuring the efficiency, dependability, and comfort of our clinics.

Duties & Responsibilities

• Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%

Apply for this position